Enterprise CSM: Revenue Recovery & Exec Partnerships

SPS Commerce Inc; EE. UU.; Híbrido; USD 77.000 - 97.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Stock purchase plan

Paid time off

Descripción de la vacante

SPS Commerce Inc. is seeking a Sr. Customer Success Manager, Enterprise, to own the customer journey from onboarding through renewal for our Revenue Recovery team.

You will build trust-based partnerships, drive adoption, and ensure retention across a diverse retail SaaS client base. You’ll collaborate with executives and cross-functional teams to map business value, lead strategic reviews, and reduce churn while growing customer lifetime value.

Formación

• 2+ years of CSM experience or 3-5 years business experience
• Experience working with C-level and SVP executives and executing executive business reviews
• Excellent verbal and written communication and presentation skills
• Strong listening skills and ability to address customer pain points
• Highly organized and process-driven with ability to manage multiple priorities
• Experience with retail deductions/retail compliance programs or CPG preferred
• Prior Walmart experience and SaaS company experience preferred

Responsabilidades

• Serve as primary contact for Revenue Recovery customers throughout onboarding, education, adoption, and renewal
• Develop trusted partnerships by understanding each customer’s business model and value realization
• Drive customer satisfaction through onboarding best practices, product training, and ongoing support
• Plan and manage milestones such as onboarding, implementation, and regular business reviews
• Collaborate cross-functionally to reduce churn and increase customer lifetime value
• Perform executive business reviews with customers and align SPS features to business goals
• Act as liaison between customers and internal SPS teams to ensure timely resolution

Conocimientos

CSM experience

Executive communication

Onboarding & renewal

Account management

SaaS experience

Educación

Bachelor’s degree

Descripción del empleo

SPS Commerce Inc. is seeking a Sr. Customer Success Manager, Enterprise, to own the customer journey from onboarding through renewal for our Revenue Recovery team.

You will build trust-based partnerships, drive adoption, and ensure retention across a diverse retail SaaS client base. You’ll collaborate with executives and cross-functional teams to map business value, lead strategic reviews, and reduce churn while growing customer lifetime value.