Enterprise CSM - Trusted Advisor (Equity)

Bonusly; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Bonusly is seeking an Enterprise Customer Success Manager to drive retention and value for a portfolio of mid-market to enterprise customers. You will onboard, guide adoption, and act as a trusted advisor, collaborating with cross-functional teams to align on business goals and HRTech outcomes.

You’ll own the customer lifecycle from onboarding through renewals, focusing on scalable engagement and long-term success across a dynamic, fast-paced environment.

Qualifications

• 3+ years of Customer Success Manager experience in the B2B SaaS space, ideally within HRTech.
• Experience owning the entire customer lifecycle from onboarding to renewals.
• Strong drive to understand clients’ business goals and help them achieve success.
• Excellent organizational and project management skills.
• Able to learn new tools quickly and thrive in a fast-paced environment.

Responsibilities

• Manage a portfolio of customers across SMB to Enterprise, ensuring successful adoption and retention.
• Own retention and growth, including renewals and opportunities for expansion.
• Provide best-practice guidance and strategic recommendations to maximize value.
• Act as trusted advisor to clients, aligning outcomes with business goals.
• Drive product adoption and customer utilization through scalable and personalized approaches.
• Advocate for customer needs across departments and relay feedback to Bonusly teams.

Skills

Customer Success

B2B SaaS

HRTech

Onboarding

Renewals

Upsell

Project management

Job description

Bonusly is seeking an Enterprise Customer Success Manager to drive retention and value for a portfolio of mid-market to enterprise customers. You will onboard, guide adoption, and act as a trusted advisor, collaborating with cross-functional teams to align on business goals and HRTech outcomes.

You’ll own the customer lifecycle from onboarding through renewals, focusing on scalable engagement and long-term success across a dynamic, fast-paced environment.