Strategic Customer Success Manager – Revenue Recovery

SPS Commerce Canada, Ltd.; Rogers (AR); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SPS Commerce Canada, Ltd. is seeking a Customer Success Manager to own Revenue Recovery customers from onboarding to renewal. You will partner with internal SPS teams to ensure customers realize value and stay engaged, driving organic growth and long-term success.

The role emphasizes onboarding, product training, adoption guidance, and proactive communication with C-level executives to reduce churn and expand relationships across the account lifecycle.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years CSM experience or 3–5 years business experience.
• Experience working with C-level/SVP executives and conducting executive business reviews.
• Excellent verbal and written communication skills.
• Strong presentation and organization skills; able to manage multiple priorities.
• Comfortable in a fast-paced environment; connects with cross-functional teams.

Responsibilities

• Serve as the primary contact for Revenue Recovery customers throughout onboarding, product education, and renewal.
• Build long-term partnerships; help customers realize value of SPS Revenue Recovery.
• Drive satisfaction with onboarding, training, adoption guidance, and ongoing support.
• Champion retention strategies including health monitoring, user engagement, and renewals.
• Plan, deliver, and manage milestones like onboarding and ongoing touchpoints.
• Develop understanding of churn drivers and work cross-functionally to reduce churn.
• Act as liaison between customers and internal SPS teams for timely resolution.

Skills

CSM experience

Executive communication

Onboarding & adoption

Relationship building

Product training

Time management

Active listening

Stakeholder communication

Education

Bachelor’s degree or equivalent

Job description

SPS Commerce Canada, Ltd. is seeking a Customer Success Manager to own Revenue Recovery customers from onboarding to renewal. You will partner with internal SPS teams to ensure customers realize value and stay engaged, driving organic growth and long-term success.

The role emphasizes onboarding, product training, adoption guidance, and proactive communication with C-level executives to reduce churn and expand relationships across the account lifecycle.