Enterprise CSM: Remote Growth & Executive Advisory

Clutch; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote flexibility

Unforgettable off-sites

Paid time off

Stock options

Home office setup

Work trip budget

Health coverage

Job summary

Clutch is seeking an Enterprise Customer Success Manager to own a portfolio of 12–15 mid‑market Credit Union accounts, guiding onboarding and long‑term value realization. You will blend tactical problem solving with strategic advisory to executives, working with Implementation Engineers and cross‑functional teams.

Remote role in the US with up to 15% travel. You’ll partner with product, support, and sales to drive adoption, expansion opportunities, and measurable business outcomes across a

Qualifications

• 5+ years of experience in a customer-facing role (CSM or similar) in SaaS/Fintech or consulting.
• Proven ability to manage senior stakeholders and drive onboarding and expansion.
• Willingness to travel up to 15% for QBRs, onboarding workshops, and executive meetings.

Responsibilities

• Own a portfolio of 12–15 mid‑market credit union accounts with 6‑fig ARR.
• Lead executive onboarding during implementation and ongoing adoption post‑implementation.
• Build executive sponsorships and drive quarterly business reviews with data‑driven insights.
• Partner with product, support, and implementation to solve customer challenges and influence roadmap priorities.
• Generate expansion opportunities and guide customers toward realized value.

Skills

Executive presence

Strategic advisory

Data‑driven insights

Cross‑functional collaboration

Technical fluency

SaaS/Fintech experience

Travel readiness

Job description

Clutch is seeking an Enterprise Customer Success Manager to own a portfolio of 12–15 mid‑market Credit Union accounts, guiding onboarding and long‑term value realization. You will blend tactical problem solving with strategic advisory to executives, working with Implementation Engineers and cross‑functional teams.

Remote role in the US with up to 15% travel. You’ll partner with product, support, and sales to drive adoption, expansion opportunities, and measurable business outcomes across a