Enterprise CSM – Private Sector (Remote)

Jacobs; San Francisco (CA); On-site; USD 88,000 - 110,000; Full time

Job summary

Jacobs is seeking a Customer Success Manager for Private Sector to manage a portfolio of StreetLight customers across industries such as retail, F&B, hospitality and entertainment. This remote USA role focuses on onboarding, renewals and expansion of subscriptions, while coordinating with Sales, Support and Training teams.

You will analyze usage data, lead quarterly business reviews, and drive adoption of StreetLight solutions, including APIs and data analytics, to ensure customer success and

Qualifications

• Minimum of 3 years in customer success or account management for a software company
• Bachelor's degree from an accredited institution
• Strong collaboration and teamwork skills
• Project/Program management abilities to execute onboarding plans
• Proficiency with Microsoft Office 365 (Outlook/Word/Excel)
• Excellent written and verbal communication
• Comfort presenting to senior executives and large audiences
• Multi-tasking and critical thinking to manage multiple priorities
• Willing to travel up to 30% to achieve objectives

Responsibilities

• Serve as Customer Success Manager for a portfolio of private sector customers leveraging mobility data
• Proactively manage customer relationships through onboarding and subscription lifecycle
• Design and execute customer success plans to drive renewals and expansion
• Develop onboarding plans and coordinate with Support and Training teams
• Lead quarterly business reviews and stakeholder engagements to assess health and outcomes
• Collaborate with Sales to identify expansion opportunities
• Prepare meeting materials and demos to drive engagement and value realization
• Maintain renewal status and forecasts in CRM
• Coordinate with cross-functional teams to remove blockers and hit quota
• Provide management with regular status updates on accounts and revenue

Skills

Customer success

Account management

Communication

Project management

Office 365

Travel willingness

Education

Bachelor's degree

Tools

Gainsight

SalesCloud

ServiceCloud

Vitally

Atlassian

Asana

Outreach

Job description

Jacobs is seeking a Customer Success Manager for Private Sector to manage a portfolio of StreetLight customers across industries such as retail, F&B, hospitality and entertainment. This remote USA role focuses on onboarding, renewals and expansion of subscriptions, while coordinating with Sales, Support and Training teams.

You will analyze usage data, lead quarterly business reviews, and drive adoption of StreetLight solutions, including APIs and data analytics, to ensure customer success and