Remote Customer Success Manager for Private Sector

Jacobs; Austin (TX); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Job summary

Jacobs, the global engineering and science leader, is seeking a Customer Success Manager for StreetLight Data’s private sector portfolio. You will manage a set of enterprise customers, ensuring onboarding, renewal, and expansion while delivering value from StreetLight's mobility data solutions.

This remote USA role requires 3+ years in customer success or related fields, a bachelor’s degree, strong collaboration, and travel up to 30%.

Qualifications

• Minimum of 3 years of experience working as a customer success or account management representative for a software company, a civil engineer, or transportation planner or consultant
• Bachelor's degree from an accredited higher education institution
• Strong collaboration skills and the ability to work in a team environment
• Project Management/Program Management skills to execute success and onboarding plans
• Proficiency with Microsoft Office 365 software including Outlook, Word, and Excel
• Excellent communication skills - written and verbal
• Comfortable presenting to senior executive management and large audiences
• Multi-tasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential
• Team-oriented, flexible, and able to see the big picture because our entire team must meet our goals for StreetLight Data to be successful
• Must be willing and able to travel up to 30% to achieve objectives. Travel may include industry conferences and trade shows, on-site customer meetings, and/or internal company meetings

Responsibilities

• Serve as Customer Success Manager for a portfolio of private sector customers leveraging mobility data for a variety of business purposes
• Proactively manage customer relationships throughout the lifecycle of the subscription, which starts at the kick-off meeting
• Design and execute customer success plans to ensure customer subscriptions renew on-time, and revenue targets are hit
• Develop onboarding plans for new customers assigned to your portfolio and coordinate with the StreetLight Support and Training teams to ensure successful adoption of StreetLight products
• Lead quarterly business reviews and cadence check-ins with customers to engage stakeholders, assess subscription health, and move forward on key subscription outcomes, including renewal and expansion
• Collaborate and coordinate with members of the Sales Team to identify expansion opportunities and enable their pursuits
• Prepare meeting materials, including usage reports or demos to ensure high engagement and adoption, and that value is generated from StreetLight products and solutions
• Consistently maintain details of renewal opportunities and customer status information in StreetLight Data's customer relationship management (CRM) system and provide accurate renewal forecasts
• Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quota and StreetLight business objectives
• Provide regular updates to management, finance and support staff concerning account issues and financial status

Skills

Customer success

Account management

Collaboration

Project management

Communication

Multitasking

Travel readiness

Education

Bachelor's degree

Master's degree

Tools

SalesCloud

ServiceCloud

Gainsight

Vitally

Atlassian

Asana

Outreach

Job description

Jacobs, the global engineering and science leader, is seeking a Customer Success Manager for StreetLight Data’s private sector portfolio. You will manage a set of enterprise customers, ensuring onboarding, renewal, and expansion while delivering value from StreetLight's mobility data solutions.

This remote USA role requires 3+ years in customer success or related fields, a bachelor’s degree, strong collaboration, and travel up to 30%.