Enterprise CSM - Onboard, Renew & Grow in Miami

Point11

Miami (FL)

Presencial

USD 90.000 - 120.000

Jornada completa

Hace 7 días

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Point11's first customer success hire

Based in Miami

Customers' results are the company's最佳

Direct line to the founding team

Annual learning budget for conferences

Descripción de la vacante

Point11 is hiring a Customer Success Manager to own onboarding, business reviews, renewals, and expansion for enterprise SaaS customers in Miami. You will translate data into stories that prove value and guide customers toward renewal.

You will manage ongoing relationships, understand each customer's goals, and coordinate with product and sales to drive growth. This is an in-person role based in Miami, with a direct line to the founding team and an annual learning budget for conferences and

Formación

Experience managing enterprise SaaS customers and owning retention.
Ability to translate data into compelling customer stories.
Strong ability to build trust with executives and practitioners.
Organized, proactive and calm under pressure.
Spanish language skills are a plus.

Responsabilidades

Own onboarding, business reviews, and renewals for a book of enterprise accounts.
Run onboarding, business reviews, and renewals; show progress vs goals.
Know each customer's goals and demonstrate progress with data.