Enterprise CSM – Growth & Renewals (Hybrid SF)

Appdome, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Appdome, Inc. in San Francisco seeks a Customer Success Manager to drive renewals, expansions, and retention across the US West/East. You will partner with Sales to understand customer objectives and manage enterprise relationships.

You will build trust, become a product expert, and collaborate with global teams to deliver measurable value, while traveling as needed and guiding customers through complex security-focused solutions.

Qualifications

• 5+ years of experience in quota carrying customer management roles in a high-tech environment.
• Bachelor’s degree in a related field.
• Clear ability to summarize complex issues with alignment to business requirements.
• Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded)
• Strong Analytical skills, with the ability to translate data into insights
• Strong follow up, communication and presentation skills
• Self-learner with a tenacious curiosity and ability to multitask and work quickly
• Successful experience in start-up and large company environments
• Completed sales training with pipeline management methodology

Responsibilities

• Build strong relationships with all customers, from team members to executives.
• Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles.
• Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
• Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
• Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.
• Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio.
• Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
• Manage timely renewals, maintaining the current exceptionally low churn rate.
• Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends.
• Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Skills

Analytical skills

Communication

Presentation skills

Self-learning

Pipeline management

Quota carrying

Understanding of CS/SaaS/InfoSec

Education

Bachelor’s degree

Job description

Appdome, Inc. in San Francisco seeks a Customer Success Manager to drive renewals, expansions, and retention across the US West/East. You will partner with Sales to understand customer objectives and manage enterprise relationships.

You will build trust, become a product expert, and collaborate with global teams to deliver measurable value, while traveling as needed and guiding customers through complex security-focused solutions.