Revenue-Driven CSM: Retention & Expansion Lead

Evlo AI; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Evlo AI in Miami, FL is seeking a Customer Success Manager to lead retention and growth for a portfolio of B2B SaaS accounts post-sale. You will be the primary contact from onboarding through renewal and expansion, driving value, and ensuring high NRR.

You will own 20–30 mid-market to enterprise relationships, guide adoption, run quarterly business reviews, and coordinate with sales for expansions. A strong CRM and CS toolset background is essential.

Qualifications

• 3–6 years in customer success, account management, or consultative sales in B2B SaaS.
• Proven track record owning renewals and driving retention or expansion.
• Strong technical fluency to guide customers on APIs, integrations, and product architecture.
• Experience with Salesforce and Gainsight or similar CS platforms, plus dashboards.

Responsibilities

• Own a portfolio of 20–30 mid-market and enterprise accounts from onboarding through renewal.
• Drive onboarding and value realization, coordinating with solutions engineers and support.
• Develop adoption plans and monitor usage, engagement, and health scores.
• Lead quarterly business reviews highlighting outcomes, ROI, and expansion opportunities.
• Identify upsell/cross-sell opportunities and coordinate with sales or close deals.
• Manage renewals end-to-end and mitigate churn with proactive plans.
• Maintain accurate data in Salesforce and Gainsight; relay feedback to product/revenue leadership.

Skills

Customer success

Account management

Renewals & expansion

Stakeholder management

Technical fluency

CRM proficiency

Presentation skills

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Looker

Tableau

Job description

Evlo AI in Miami, FL is seeking a Customer Success Manager to lead retention and growth for a portfolio of B2B SaaS accounts post-sale. You will be the primary contact from onboarding through renewal and expansion, driving value, and ensuring high NRR.

You will own 20–30 mid-market to enterprise relationships, guide adoption, run quarterly business reviews, and coordinate with sales for expansions. A strong CRM and CS toolset background is essential.