Enterprise CSM: Renewals, Expansion & ROI

Evlo AI; Seattle (WA); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Evlo AI is seeking an experienced Customer Success Manager to own 15–25 mid-market and enterprise accounts post-sale. You will drive onboarding, adoption, renewals, and expansions across our cloud-native platform used by enterprise data teams.

This role sits at the intersection of revenue and customer value, focusing on reducing churn, protecting ARR, and turning usage into expansion opportunities with Sales. Strong communication and data-driven mindset are essential.

Formación

• 3–6 years in customer-facing SaaS with renewal/expansion targets.
• Proven enterprise account ownership with high retention or NRr impact.
• Comfort with technical products and developer/infrastructure buyers.

Responsabilidades

• Own 15–25 mid-market and enterprise accounts from kickoff to renewal.
• Lead onboarding, time-to-value milestones, and health monitoring.
• Drive renewals and expansion in partnership with AE teams.
• Present ROI and adoption metrics in quarterly business reviews.
• Escalate bugs and feed product feedback to engineering.
• Maintain accurate account plans and pipeline in Salesforce.

Conocimientos

Customer success

Account management

Renewals & expansion

Executive communication

SaaS sales/upsell

Educación

Bachelor's degree

Herramientas

Gainsight

Salesforce

Amplitude

Pendo

Descripción del empleo

Evlo AI is seeking an experienced Customer Success Manager to own 15–25 mid-market and enterprise accounts post-sale. You will drive onboarding, adoption, renewals, and expansions across our cloud-native platform used by enterprise data teams.

This role sits at the intersection of revenue and customer value, focusing on reducing churn, protecting ARR, and turning usage into expansion opportunities with Sales. Strong communication and data-driven mindset are essential.