Enterprise CSM: Growth, Retention & Strategic Accounts

Silna; New York (NY); On-site; USD 130,000 - 185,000; Full time

Benefits offered by this job

401k

Unlimited PTO

Competitive compensation & benefits

Job summary

Silna is seeking an Enterprise Customer Success Manager to lead our largest customer relationships from onboarding through the entire lifecycle. You will drive retention, expansion, and satisfaction while delivering strategic insights and product expertise.

We value a healthcare-focused mindset, strong relationship-building, and the ability to manage multiple high-priority initiatives in a fast-paced SaaS environment. This on-site role in Manhattan offers competitive compensation and benefits.

Qualifications

• 3-5 years of customer success experience in a high-growth SaaS company.
• 2+ years managing enterprise customers with six-figure contracts.
• Proven track record of growing enterprise relationships.
• Strong project management and multi-priority initiative handling.
• Excellent communication with both technical and non-technical stakeholders.

Responsibilities

• Enterprise Management: be the primary advocate for enterprise accounts from onboarding through the full journey.
• Establish trust and credibility with partners in healthcare-focused environments.
• Provide product expertise to help customers maximize Silna’s platform value.
• Identify and execute on expansion opportunities in the existing customer base.
• Monitor account health and analyze trends to drive customer success outcomes.
• Own end-to-end operations to identify strategic process improvements.

Skills

Customer Success

Enterprise Accounts

Project Management

Communication

Stakeholder Engagement

Job description

Silna is seeking an Enterprise Customer Success Manager to lead our largest customer relationships from onboarding through the entire lifecycle. You will drive retention, expansion, and satisfaction while delivering strategic insights and product expertise.

We value a healthcare-focused mindset, strong relationship-building, and the ability to manage multiple high-priority initiatives in a fast-paced SaaS environment. This on-site role in Manhattan offers competitive compensation and benefits.