Enterprise CSM Leader: Drive Adoption & Retention

Lifted, an Upwork Company; Chicago (IL); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Unlimited PTO

401(k) plan with matching

Parental leave

Job summary

Lifted, an Upwork Company, seeks a dynamic Enterprise Customer Success Manager to partner with large clients and drive adoption of the Lifted platform for Talent and Workforce goals.

You will lead engagements with Hiring Managers, develop Customer Success Plans, and coordinate cross-functional teams to maximize value and retention.

This role offers a base salary range of $84,000–$119,000, plus sales incentive potential, with healthcare, retirement, and parental leave benefits.

Qualifications

• 3–5+ years in Customer Success, Account Management, or Sales with enterprise experience.
• Experience with consumption-based models and HR tech a plus.
• Proven retention and KPI achievement; strong stakeholder relationships.
• Excellent communication and presentation skills.

Responsibilities

• Partner with customers to achieve Talent/Workforce goals by driving adoption with Hiring Managers and ensuring value.
• Provide expert consultation and training on workforce talent sourcing/management, integrations, and product configurations.
• Build and execute Customer Success Plans to maximize value and ensure healthy customers.
• Engage with Hiring Managers via weekly, monthly, and QBR meetings to drive adoption and expansions.
• Own retention and churn mitigation; forecast and collaborate with Sales on growth motions.
• Provide customer-driven product feedback to R&D and represent roadmap to customers.
• Collaborate with cross-functional teams across Sales, Professional Services, Support, Marketing, Product, Engineering, and Implementation.

Skills

Customer Success

Account Management

Sales

Enterprise experience

Job description

Lifted, an Upwork Company, seeks a dynamic Enterprise Customer Success Manager to partner with large clients and drive adoption of the Lifted platform for Talent and Workforce goals.

You will lead engagements with Hiring Managers, develop Customer Success Plans, and coordinate cross-functional teams to maximize value and retention.

This role offers a base salary range of $84,000–$119,000, plus sales incentive potential, with healthcare, retirement, and parental leave benefits.