Enterprise CSM Lead | Data-Driven Growth & Retention

MaintainX; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

Competitive salary and equity

Job summary

MaintainX is seeking a senior Customer Success professional to manage a $2M portfolio across 200–400 enterprise accounts. You will partner with Account Directors to drive retention, adoption, and expansion while engaging executive stakeholders with polished communication.

Use health signals and lifecycle insights to identify risks and growth opportunities; design scalable success motions like onboarding journeys and webinars for high-potential segments; collaborate with RevOps, Product,

Qualifications

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.
• Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.

Responsibilities

• Manage a portfolio of $2M across 200–400 enterprise accounts within senior Account Director organization.
• Drive retention, adoption, and expansion in collaboration with Account Directors.
• Serve as a credible point of contact for executive stakeholders, delivering polished communication across digital and live channels.
• Leverage health signals, usage data, and lifecycle insights to identify risk, prioritize outreach, and uncover growth opportunities.
• Design scalable success motions — onboarding journeys, webinars, and campaigns — for a high-volume enterprise segment.
• Deliver targeted 1:1 engagement at lifecycle moments, including onboarding milestones, risk mitigation, and expansion talks.
• Identify churn indicators and deploy data-driven interventions to accelerate time to value.
• Collaborate with RevOps, Product, Marketing, and Support to align on account strategy and improve the customer journey.
• Experiment with automation, AI tools, and scalable workflows to engage a large, distributed customer base.
• Analyze engagement metrics and product usage to refine success programs and drive measurable outcomes across the portfolio.

Skills

Customer Success

Account Management

Data-driven mindset

Executive communication

B2B SaaS

Enterprise accounts

Tools

Salesforce

Gainsight

Outreach

Gong

Job description

MaintainX is seeking a senior Customer Success professional to manage a $2M portfolio across 200–400 enterprise accounts. You will partner with Account Directors to drive retention, adoption, and expansion while engaging executive stakeholders with polished communication.

Use health signals and lifecycle insights to identify risks and growth opportunities; design scalable success motions like onboarding journeys and webinars for high-potential segments; collaborate with RevOps, Product,