Enterprise Customer Success Manager

Lifted, an Upwork Company; Chicago (IL); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Unlimited PTO

401(k) plan with matching

Parental leave

Job summary

Lifted, an Upwork Company, seeks a dynamic Enterprise Customer Success Manager to partner with large clients and drive adoption of the Lifted platform for Talent and Workforce goals.

You will lead engagements with Hiring Managers, develop Customer Success Plans, and coordinate cross-functional teams to maximize value and retention.

This role offers a base salary range of $84,000–$119,000, plus sales incentive potential, with healthcare, retirement, and parental leave benefits.

Qualifications

• 3–5+ years in Customer Success, Account Management, or Sales with enterprise experience.
• Experience with consumption-based models and HR tech a plus.
• Proven retention and KPI achievement; strong stakeholder relationships.
• Excellent communication and presentation skills.

Responsibilities

• Partner with customers to achieve Talent/Workforce goals by driving adoption with Hiring Managers and ensuring value.
• Provide expert consultation and training on workforce talent sourcing/management, integrations, and product configurations.
• Build and execute Customer Success Plans to maximize value and ensure healthy customers.
• Engage with Hiring Managers via weekly, monthly, and QBR meetings to drive adoption and expansions.
• Own retention and churn mitigation; forecast and collaborate with Sales on growth motions.
• Provide customer-driven product feedback to R&D and represent roadmap to customers.
• Collaborate with cross-functional teams across Sales, Professional Services, Support, Marketing, Product, Engineering, and Implementation.

Skills

Customer Success

Account Management

Sales

Enterprise experience

Job description

Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent.

One solution. Global. Compliant. Seamless. Learn more at go-lifted.com and follow us on LinkedIn.

We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.

Your Responsibilities:

• Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings
• Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflows
• Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers)
• Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders
• Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion
• Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer
• Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research
• Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc

What it takes to catch our eye:

• 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers
• Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus
• Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen
• Demonstrated history of building enduring customer relationships with key stakeholders
• Strong consultative skills, including effective discovery, and creative problem solving
• Excellent communication skills, experience leading client meetings, QBRs, product trainings
• Comfort with data-driven storytelling and leveraging data to provide effective recommendations
• Strong project management and time management skills - can stay organized and manage multiple projects simultaneously
• Effective collaboration with cross-functional teams in a matrix environment
• Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen
• Some travel to visit key customer stakeholders in person

Lift Your Career. Shape the Future of Work.

Our Mission: Unify contingent work. Elevate how it gets done. This isn’t just a promise to clients, it’s how we work at Lifted. Every feature we build, every client interaction we have, and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency, quality, and impact. We’re not just building technology, we’re building the new standard for how enterprise companies engage talent.

This is the right place for you if you are motivated by ambitious goals, ready to do what it takes to win, boldly curious in asking questions and exploring better ways forward, and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others, collaborate across teams, and help others succeed so we can achieve our shared mission.

This may not be the right place for you if you’re uncomfortable with constructive feedback, prefer rigid structure, shy away from high expectations and accountability, or find it difficult to adapt in a fast-paced, startup-like environment. We operate with the agility of a startup and the impact of a global enterprise. Our values — trust, innovation, curiosity, excellence, and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big, growth here is both company-wide and personal, creating opportunities to learn fast, take ownership, and build a career that helps shape the future of work.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, and 12 weeks of paid parental leave.

Lifted is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

The estimated base compensation pay range for this role is displayed below.

Salary Range

$84,000 - $119,000 USD

This position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount.

OTE

$105,000 - $148,750 USD

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.