Enterprise CSM Lead - AI-Driven Growth & Renewals

Webflow; United States; Remote; USD 175,000 - 205,000; Full time

Benefits offered by this job

Equity (RSUs)

Health coverage for dependents

Parental leave (12 weeks)

Flexible vacation

Mental health resources

401(k) with employer match

Monthly stipends for life/work needs

WIN bonus program

Job summary

Webflow is seeking a Senior Customer Success Manager to own critical enterprise relationships and drive adoption, renewal, and expansion across strategic accounts. This remote‑first role reports to the Manager, Customer Success and requires 5+ years in SaaS, with strong AI fluency and cross‑functional collaboration.

You’ll lead strategy, pursue measurable outcomes, and partner with Sales, Engineering, and Services to ensure successful launches and scalable renewals.

Qualifications

• BS / BA college degree or relevant experience.
• 5+ years advising Enterprise customers in a SaaS or digital experience context.
• Experience managing usage, renewals and expansion forecasts.
• Technical aptitude across codebases, deployments, integrations and security.
• Experience in Applied AI or digital transformation initiatives.

Responsibilities

• Build strong relationships across customers' orgs from exec sponsors to hands‑on users.
• Guide customers through all stages of their Webflow journey and adoption.
• Lead account strategy with cross‑functional partners around a shared success plan.
• Own renewals, forecasting, and account health; spot expansion opportunities.
• Turn usage data into adoption plans and expansion opportunities.
• Lead AI use case workshops and pilots, guiding production deployment.
• Define ROI and success criteria with each customer.
• Conduct high‑level executive conversations about progress and outcomes.
• Collaborate with Sales, Architects, and Services to drive renewals.
• Capture customer voice to influence product direction.
• Travel up to 15% (1‑2x per quarter).

Skills

Relationship building

Executive conversations

Cross-functional

AI fluency

SaaS experience

Education

BS / BA degree

Job description

Webflow is seeking a Senior Customer Success Manager to own critical enterprise relationships and drive adoption, renewal, and expansion across strategic accounts. This remote‑first role reports to the Manager, Customer Success and requires 5+ years in SaaS, with strong AI fluency and cross‑functional collaboration.

You’ll lead strategy, pursue measurable outcomes, and partner with Sales, Engineering, and Services to ensure successful launches and scalable renewals.