Enterprise CSM Lead - AI-Powered Growth & Renewals

Thrive Global Holdings, Inc.; United States; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Thrive Time – extra PTO after major s/

Job summary

Thrive Global Holdings, Inc. is seeking a Senior Customer Success Manager who will own the post-sale relationship for a portfolio of five to seven enterprise accounts. You will lead delivery, adoption, renewals, and growth with a high-touch, AI-powered approach.

You will build executive relationships, translate Thrive updates into industry narratives, and guide renewal and expansion strategies with data-driven insights and cross-functional collaboration.

Qualifications

• Bachelor's degree from an accredited college or university.
• 7–10+ years in customer success, ideally with two+ at a SaaS company.
• Own renewals, retention, or expansion on enterprise accounts with large deals.
• Hands-on use of AI in meeting prep, communications, decks, and data synthesis.
• Strong executive communication with senior stakeholders.
• US-based and eligible to work in the US; comfortable with Eastern hours.

Responsibilities

• Manage a defined portfolio of enterprise customers across the lifecycle.
• Prepare executive-ready materials and renewal strategies using AI.
• Translate Thrive updates and data into industry narratives for execs.
• Lead QBRs, renewal decks, and expansion proposals grounded in usage data.
• Early detection of churn risk and recommended actions.
• Forecast renewals and expansions with Sales; collaborate with Product/Marketing/Leadership.

Skills

Executive communication

AI in workflow

Renewals & expansion ownership

Customer success management

Portfolio management

Proactive & self-directed

Education

Bachelor's degree

Job description

Thrive Global Holdings, Inc. is seeking a Senior Customer Success Manager who will own the post-sale relationship for a portfolio of five to seven enterprise accounts. You will lead delivery, adoption, renewals, and growth with a high-touch, AI-powered approach.

You will build executive relationships, translate Thrive updates into industry narratives, and guide renewal and expansion strategies with data-driven insights and cross-functional collaboration.