Enterprise CSM for CRE & AI Platform

Trebellar, Inc.; Northern (KY); Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible time off

Job summary

Trebellar, Inc. is seeking a Customer Success leader to own enterprise account relationships from contract through renewal and expansion. You will partner with senior real estate and workplace leaders, translating priorities into clear success plans and adoption milestones.

As a day‑to‑day strategic partner, you will coordinate with Product, Engineering, and Sales to shape customer context, drive onboarding, and ensure scalable, repeatable customer success across portfolios.

Qualifications

• 4 to 7 years of Customer Success experience, including meaningful startup exposure.
• Experience owning enterprise account health end to end: onboarding, adoption, renewal, and expansion.
• Proven ability to build success plans around customer goals and adoption milestones.
• Comfort using product and usage data to determine where to focus, who to engage, and what action to take.
• Strong executive presence and ability to run thoughtful, structured conversations with VPs and senior real estate leaders at large enterprises.
• Genuine curiosity about commercial real estate; we can teach the domain, but curiosity matters.

Responsibilities

• Own the path from signed contract to a customer’s first meaningful outcome, not just onboarding.
• Build a success plan for each account that connects goals, stakeholders, milestones, and success metrics.
• Manage implementation and onboarding timelines, identifying stalled progress early and moving work forward.
• Establish clear ownership across Trebellar and the customer team to avoid lingering decisions.
• Understand customer workflows and embed Trebellar into processes to improve adoption.
• Lead enablement through live trainings and best-practice content to drive sustained value.
• Help customers connect platform activity to outcomes, not just feature usage.
• Run structured reviews with senior stakeholders to connect Trebellar work to business outcomes.
• Identify expansion opportunities within existing accounts based on demonstrated value.

Skills

Customer Success

Enterprise Accounts

Relationship Management

Executive Communication

Cross-functional Collaboration

Tools

CRM systems

Product analytics tools

Job description

Trebellar, Inc. is seeking a Customer Success leader to own enterprise account relationships from contract through renewal and expansion. You will partner with senior real estate and workplace leaders, translating priorities into clear success plans and adoption milestones.

As a day‑to‑day strategic partner, you will coordinate with Product, Engineering, and Sales to shape customer context, drive onboarding, and ensure scalable, repeatable customer success across portfolios.