Enterprise CSM: Drive Value, Adoption & Renewals

Dtex Systems Pty Ltd; New York (NY); Ibrido; USD 100.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity participation

Health benefits

Generous time-off

Hybrid/remote work

Descrizione del lavoro

DTEX is seeking a Customer Success Manager who owns outcomes for a portfolio of enterprise customers, driving value, adoption, and renewals. This is not a reactive account-management role; you will partner with customers to identify expansion opportunities and align DTEX capabilities to strategic priorities.

You will collaborate across Security, IT, Legal, HR, and executive teams, deliver quarterly business reviews, and guide customers from onboarding through renewal in a scalable,

Competenze

• 4+ years in enterprise SaaS customer-facing roles.
• Proven track record of renewals and cross-sell.
• Strong written and verbal communication.
• Bachelor’s degree or equivalent experience.

Mansioni

• Own outcomes for a defined portfolio of enterprise customers.
• Lead onboarding through renewal with health tracking and QBRs.
• Identify expansion opportunities and coordinate with Sales.
• Collaborate with cross-functional teams to ensure value delivery.
• Prepare and present Quarterly Business Reviews.

Conoscenze

Enterprise SaaS

Customer ownership

Renewals & expansions

Security domain knowledge

Executive communication

Formazione

Bachelor’s degree

Strumenti

CRM systems

AI productivity tools

Descrizione del lavoro

DTEX is seeking a Customer Success Manager who owns outcomes for a portfolio of enterprise customers, driving value, adoption, and renewals. This is not a reactive account-management role; you will partner with customers to identify expansion opportunities and align DTEX capabilities to strategic priorities.

You will collaborate across Security, IT, Legal, HR, and executive teams, deliver quarterly business reviews, and guide customers from onboarding through renewal in a scalable,