Enterprise CSM & Strategic Tech Partner

MessageGears, LLC; Atlanta (GA); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

MessageGears, LLC is seeking a Customer Success Manager to own a focused book of 10–15 enterprise accounts and drive value from our data-centric platform. You will understand technical nuances of customer deployments and act as a strategic partner beyond routine check-ins.

In this role, you will manage renewals, identify expansion opportunities, and lead quarterly business reviews, collaborating with Support, Product, and Solutions Engineering to resolve issues and optimize outcomes.

Qualifikationen

• 3+ years in customer success, account management, or related post-sale role at a B2B SaaS company with enterprise relationships.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience with marketing technology, data platforms, or enterprise software customer success is a meaningful asset.
• Experience using AI tools for QBR preparation, health scoring, and customer communication drafting; ability to evaluate AI-generated insights before applying them.

Aufgaben

• Own a portfolio of enterprise MessageGears customers and maintain strong relationships to ensure ongoing value realization.
• Lead cross-functional initiatives, including migrations, platform expansions, and process optimizations, with clear scope and plans.
• Leverage AI-assisted tools for QBR prep, health analysis, and note synthesis, validating insights against customer knowledge.
• Drive platform adoption and value realization by promoting best practices and feature usage across accounts.
• Own renewal processes, identify renewal risk early, and collaborate with Sales on strategy and negotiations.
• Identify and qualify expansion opportunities; partner with Sales on account expansion strategies.
• Prepare and lead quarterly business reviews with enterprise customers, presenting data and roadmaps to stakeholders.
• Manage issues and escalations by coordinating with Support, Product, and Solutions Engineering.

Kenntnisse

Customer Success

Account Management

Enterprise Relationships

Data Analytics

Cross-Functional Collaboration

Communication Skills

AI Tools

Technical Aptitude

Ausbildung

Bachelor's degree

Tools

AI Platforms

Jobbeschreibung

MessageGears, LLC is seeking a Customer Success Manager to own a focused book of 10–15 enterprise accounts and drive value from our data-centric platform. You will understand technical nuances of customer deployments and act as a strategic partner beyond routine check-ins.

In this role, you will manage renewals, identify expansion opportunities, and lead quarterly business reviews, collaborating with Support, Product, and Solutions Engineering to resolve issues and optimize outcomes.