Enterprise CSM & Growth Architect (Hybrid)

Katapult; New York (NY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

25 days vacation

401(k)

Hybrid NYC office

Job summary

Katapult in New York City is hiring a Customer Success Manager to own the full lifecycle of a portfolio of mid-market and enterprise SaaS customers, from onboarding through renewal.

You'll collaborate with Sales, Product and Operations, drive QBRs, identify upsell opportunities, and work with senior stakeholders to maximize adoption and growth. This role offers hybrid work from the NYC office with significant ownership.

Qualifications

• 3 years in Customer Success or similar commercial role.
• Experience managing complex B2B SaaS accounts.
• Comfortable owning renewals and expansion.

Responsibilities

• Own a portfolio of mid-market & enterprise customers.
• Oversee onboarding, adoption, QBRs, renewals and expansion.
• Build relationships with senior stakeholders and decision-makers.
• Identify and close upsell & cross-sell opportunities.
• Collaborate with Sales, Product and Operations.
• Use data to drive adoption and growth.

Skills

Customer Success

Account Management

B2B SaaS

Renewals Upsell

Executive communication

Analytics

Job description

Katapult in New York City is hiring a Customer Success Manager to own the full lifecycle of a portfolio of mid-market and enterprise SaaS customers, from onboarding through renewal.

You'll collaborate with Sales, Product and Operations, drive QBRs, identify upsell opportunities, and work with senior stakeholders to maximize adoption and growth. This role offers hybrid work from the NYC office with significant ownership.