Enterprise CSM: Build Playbook & Expand Accounts

Meritt; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Meritt is hiring a Customer Success Manager in New York to lead post-sales initiatives and expand customer accounts. The successful candidate will own the entire post-sales journey and develop the Customer Success playbook.

This role is critical for the company's growth as they scale from 20 to 200 customers, having achieved zero churn to date. Candidates should have 3-6 years of B2B SaaS customer success experience and a track record of outstanding NRR achievement.

Qualifications

• 3-6 years of experience in B2B SaaS customer success.
• Managed enterprise accounts worth £50K+ ARR.
• Proven track record of 120%+ NRR achievement.

Responsibilities

• Own the entire post-sales journey.
• Drive adoption, prove ROI, and expand accounts.
• Build the Customer Success playbook from scratch.

Skills

B2B SaaS customer success

Managing enterprise accounts

RevOps/Sales tools

Job description

Meritt is hiring a Customer Success Manager in New York to lead post-sales initiatives and expand customer accounts. The successful candidate will own the entire post-sales journey and develop the Customer Success playbook.

This role is critical for the company's growth as they scale from 20 to 200 customers, having achieved zero churn to date. Candidates should have 3-6 years of B2B SaaS customer success experience and a track record of outstanding NRR achievement.