Enterprise Customer Success Manager — Scale & Lead Teams

Openkrill; United States; Remote; USD 130.000 - 180.000; Vollzeit

Benefits dieser Stelle

Company-paid benefits

Mental health support $1,000

Generous time off

Wellness allowance

Stock options

Zusammenfassung

Spellbook in the United States is hiring a Manager, Customer Success (Enterprise) to lead a growing team of Enterprise CSMs and scale customer outcomes. You will partner with the VP of CS & Support to build processes, playbooks, and reporting structures to succeed at scale.

This hands-on leadership role emphasizes coaching, onboarding, and renewals across Mid-Market and Enterprise accounts in a remote-first, fast-paced startup environment.

Qualifikationen

• 3+ years of experience leading Enterprise Customer Success teams in a fast-growing SaaS environment.
• Experience scaling teams from 5 to 10+ CSMs and driving renewals/adoption outcomes.
• Strong coaching, people leadership, and performance management skills.

Aufgaben

• Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals.
• Hold weekly 1:1s focused on performance, strategy, skill development, and career growth.
• Run bi-weekly call coaching sessions emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness.
• Join customer calls to support escalations and model strong customer conversations.
• Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement.
• Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting.
• Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations.

Kenntnisse

People leadership

Enterprise CSM

Coaching

Forecasting

Hiring

Stakeholder management

Jobbeschreibung

Spellbook in the United States is hiring a Manager, Customer Success (Enterprise) to lead a growing team of Enterprise CSMs and scale customer outcomes. You will partner with the VP of CS & Support to build processes, playbooks, and reporting structures to succeed at scale.

This hands-on leadership role emphasizes coaching, onboarding, and renewals across Mid-Market and Enterprise accounts in a remote-first, fast-paced startup environment.