Enterprise CSM - AI Security Platform | Hybrid | ISOs

Archer Faris; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision, life, and disability insurance

401(k) retirement plan

Paid holidays & Flexible PTO

Job summary

Archer Faris seeks a Customer Success Manager in San Francisco to maximize customer value and retention. Your role will involve establishing relationships, driving adoption, and assisting clients through the AI platform journey.

Ideal candidates will have a minimum of 5 years in enterprise B2B customer success and experience in the cybersecurity sector. Benefits include a hybrid work setup, competitive salary range of $140K - $180K, and various health insurances.

Qualifications

• 5+ years experience in an enterprise B2B CSM capacity.
• Prior experience in the cybersecurity industry preferred.
• Successful record in meeting/exceeding business outcomes.

Responsibilities

• Serve as the voice of the customer for maximizing value.
• Develop and nurture strategic, trusted relationships.
• Formulate and maintain Success Plans with measurable outcomes.

Skills

Customer relationship management

Technical acumen

Problem-solving

Analytical skills

Communication skills

Trust building

Education

Bachelor’s degree in a technical field

Job description

Archer Faris seeks a Customer Success Manager in San Francisco to maximize customer value and retention. Your role will involve establishing relationships, driving adoption, and assisting clients through the AI platform journey.

Ideal candidates will have a minimum of 5 years in enterprise B2B customer success and experience in the cybersecurity sector. Benefits include a hybrid work setup, competitive salary range of $140K - $180K, and various health insurances.