Enterprise CSM: AI IAM Adoption (US East)

Twine Security Ltd.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Twine Security Ltd. on the US East Coast is seeking a Customer Success Manager to drive onboarding, adoption and renewal for a portfolio of enterprise clients.

You will work closely with IAM teams and Forward Deployed Engineers to translate PoC outcomes into real business value. The role demands 5+ years in customer success or post-sale management with large ARR, deep cybersecurity know-how, and a knack for building multi-threaded relationships up to the CISO.

Qualifications

• 5+ years in Customer Success or similar post-sale role with enterprise experience.
• Past book of business of at least $3M ARR including accounts of $500K ARR or more.
• Strong customer management and multi-threaded relationship building up to the CISO.
• Cybersecurity industry background with IAM knowledge as differentiator.
• Advanced daily use of AI tools to research, write, analyze and automate.

Responsibilities

• Own a book of enterprise customers from kickoff to renewal and expansion, with adoption depth and value delivered as your core measures.
• Accelerate onboarding: turn PoC success criteria into a first-year plan and quarterly program goals, and get Alex to its first real wins fast.
• Immerse Alex in the customer’s environment: learn how their identity team works day to day, and together with them find every place a digital employee can take on the work.
• Build multi-threaded relationships from IAM engineers to the CISO; develop champions and keep the map current as orgs change.
• Work with the customer’s identity team and our Forward Deployed Engineers to resolve technical challenges, so Alex can work broadly and smoothly.
• Run business reviews that tie Alex’s work to measurable outcomes: hours returned to the team, tickets resolved, reviews completed, risky accounts remediated.
• Track health and risk, escalate early, and keep a clear record of open action items, bugs and feature requests.
• Be the voice of the customer to Product: turn what you see in the field into well-framed requests with business impact attached.

Skills

Customer relationship management

Enterprise account management

Cross-functional collaboration

AI tools usage

Security industry knowledge

Problem solving

Tools

CRM software

AI research tools

Job description

Twine Security Ltd. on the US East Coast is seeking a Customer Success Manager to drive onboarding, adoption and renewal for a portfolio of enterprise clients.

You will work closely with IAM teams and Forward Deployed Engineers to translate PoC outcomes into real business value. The role demands 5+ years in customer success or post-sale management with large ARR, deep cybersecurity know-how, and a knack for building multi-threaded relationships up to the CISO.