Senior Enterprise CSM: AI-Driven Security & Growth

Warmada; Boston (MA); Remote; USD 141,000 - 173,000; Full time

Benefits offered by this job

Health insurance

Equity stock options

Retirement plans

Paid holidays and unlimited PTO

Maternity and parental leave

Employee Assistance Program

Job summary

HackerOne is seeking a Strategic Enterprise Customer Success Manager to act as a trusted strategic advisor for its most complex enterprise customers, helping them maximize value from the platform and advance security programs.

You will own senior relationships, navigate cross-functional challenges, and influence success strategies that drive retention, growth, and long-term advocacy. This remote role supports US-based and nearby locations.

Qualifications

• 6+ years experience in Customer Success with high-touch enterprise or government clients
• Proven ability to manage complex programs, coordinate cross-functional teams, and deliver repeatable results
• Technical fluency with SaaS/cloud IT concepts and ability to discuss performance with diverse audiences

Responsibilities

• Own strategic direction and post-onboarding success for a portfolio of high-value enterprise customers
• Apply data-driven insights to evaluate program performance and inform strategic decisions
• Lead cross-functional collaboration to resolve complex customer challenges and drive scalable improvements
• Guide customers through evolving security priorities and new product capabilities while maintaining momentum
• Mentor teammates and share best practices to strengthen overall customer outcomes

Skills

Customer Success

Enterprise relationships

Data-driven decision making

Job description

HackerOne is seeking a Strategic Enterprise Customer Success Manager to act as a trusted strategic advisor for its most complex enterprise customers, helping them maximize value from the platform and advance security programs.

You will own senior relationships, navigate cross-functional challenges, and influence success strategies that drive retention, growth, and long-term advocacy. This remote role supports US-based and nearby locations.