Enterprise Adoption Strategist - AI SaaS Growth

Ironclad; San Francisco (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Health coverage for employees

Parental leave

Wellbeing stipend

401(k) employer match

Team events

Job summary

Ironclad, a leading AI contracting platform, seeks an Adoption Strategist to accelerate customer adoption and drive measurable value for enterprise clients from presales through foundational adoption. You will work cross-functionally with Value, Product, Sales, and Engineering to design adoption paths that activate AI-powered workflows.

The ideal candidate combines a consulting mindset with strong communication skills and experience leading enterprise transformation initiatives, focusing on

Qualifications

• 3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
• Experience leading enterprise technology adoption or digital transformation initiatives.
• Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
• Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences.
• Experience using adoption metrics and analytics to measure customer success and business outcomes.
• Experience working with large enterprise customers and executive leadership teams.

Responsibilities

• Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
• Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad’s enterprise and strategic customers.
• Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.
• Partner closely with Contract AI Services to ensure that implementation and AI configuration work is designed to support the customer's long-term adoption path.
• Own project execution end-to-end: manage timelines, track deliverables, identify and elevate risks, and maintain stakeholder alignment across internal and customer teams.
• Manage escalations with confidence - reset expectations, realign stakeholders, and resolve scope conflicts without waiting for leadership to intervene.
• Contribute to the improvement of delivery methodology, scoping playbooks, and adoption frameworks that scale the function's effectiveness over time.
• Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback.
• Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify opportunities for growth and expansion.
• Stay current on emerging AI technologies, SaaS capabilities, and industry best practices to continuously enhance customer value.

Education

Bachelor's degree or higher in Business, Information Systems, Computer Science, Organizational Development, or related field

Job description

Ironclad, a leading AI contracting platform, seeks an Adoption Strategist to accelerate customer adoption and drive measurable value for enterprise clients from presales through foundational adoption. You will work cross-functionally with Value, Product, Sales, and Engineering to design adoption paths that activate AI-powered workflows.

The ideal candidate combines a consulting mindset with strong communication skills and experience leading enterprise transformation initiatives, focusing on