Enterprise CS Manager - NYC On-Site, Spanish-Speaking

Sigma Computing; New York (NY); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing in New York City seeks an Enterprise Customer Success Manager - East to lead strategic accounts, drive analytics adoption, and grow net dollar retention. This role requires on-site work in NYC and fluent Spanish for business conversations with customers.

You will partner with product teams, design success plans, and deliver training to customers. The ideal candidate has 7+ years in SaaS/BI, strong data skills, and startup experience, with excellent communication and stakeholder

Qualifications

• 7+ years in customer success, account management, or consultative roles in SaaS/BI.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills and data-driven problem solving.
• Fluent in Spanish for business-level conversations with customers.

Responsibilities

• Strategic account management with high-value customers.
• Guide customers on analytics usage to derive insights from Sigma Computing.
• Develop and execute strategies to maximize NDR and reduce churn.
• Advocate for features and integrations with product teams.
• Collaborate with customers on success plans and deliver trainings.

Skills

Fluent in Spanish

Strong analytical skills

Enterprise-level stakeholder handling

Excellent communication

Net dollar retention focus

SQL and data visualization

ETL experience

Startup experience

Education

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

SQL

Job description

Sigma Computing in New York City seeks an Enterprise Customer Success Manager - East to lead strategic accounts, drive analytics adoption, and grow net dollar retention. This role requires on-site work in NYC and fluent Spanish for business conversations with customers.

You will partner with product teams, design success plans, and deliver training to customers. The ideal candidate has 7+ years in SaaS/BI, strong data skills, and startup experience, with excellent communication and stakeholder