Enterprise CS Manager — AI Platform for Software Teams

Zero RFI; Atlanta (GA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Zero RFI in Atlanta is seeking a customer success leader to own a portfolio of enterprise customers, partnering with engineering and support teams to drive adoption and measurable outcomes. You\'ll manage account health, renewal readiness, and expansion opportunities, while building executive relationships and scalable processes across the customer lifecycle.

This role requires 3–6 years in customer success, technical fluency, and a proven ability to coordinate across multiple teams to deliver

Qualifications

• 3–6 years in customer success or post-sale roles.
• Experience supporting software engineers or developer tools is a plus.
• Track record with mid-market and enterprise accounts.
• Technical fluency to engage with engineering leaders.
• Experience driving adoption and renewal through partnerships with Sales.

Responsabilités

• Drive adoption and measure value with customer success plans.
• Manage account health, usage patterns, and risk with recovery plans.
• Own renewal readiness and collaborate on negotiations.
• Identify expansion opportunities with Account Executives.
• Build executive relationships through business reviews.
• Coordinate across Support, deployment, Solutions, and Product.
• Prioritize your portfolio by impact and complexity.
• Help establish scalable customer success practices.

Connaissances

Customer success

Technical account management

Enterprise accounts

Technical fluency

Account planning

Cross-team coordination

Ownership

Communication

Description du poste

Zero RFI in Atlanta is seeking a customer success leader to own a portfolio of enterprise customers, partnering with engineering and support teams to drive adoption and measurable outcomes. You\'ll manage account health, renewal readiness, and expansion opportunities, while building executive relationships and scalable processes across the customer lifecycle.

This role requires 3–6 years in customer success, technical fluency, and a proven ability to coordinate across multiple teams to deliver