Enterprise CSM: AI-Driven Analytics & ROI Leader

Strategy& Germany; San Francisco (CA); Híbrido; USD 114 000 - 206 000; Tempo integral

Resumo da oferta

Strategy is seeking a Senior Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack.

Your goal is to drive measurable business value and Net Revenue Retention by ensuring the

Qualificações

• 7+ years in customer-facing CS roles in SaaS/enterprise software.
• Experience managing strategic or enterprise accounts.
• Ability to analyze usage data and telemetry to recommend expansion.

Responsabilidades

• Lead technical and business value delivery for enterprise accounts.
• Drive QBRs with business and technical stakeholders.
• Develop customer roadmaps aligned with enterprise architecture.
• Advise on platform enhancements and upgrades.
• Identify renewal risks and collaborate on mitigation.

Conhecimentos

Customer success

Enterprise SaaS

Executive communication

Cross-functional leadership

Data-driven insights

Formação académica

Bachelor's degree in Business Administration, Computer Science, Engineering, Data Science, or related

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

Strategy is seeking a Senior Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack.

Your goal is to drive measurable business value and Net Revenue Retention by ensuring the