Solutions and Customer Success Lead

Acceler8 Talent; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A next-generation AI infrastructure startup is seeking a Solutions & Customer Success Lead in San Francisco or remotely within the U.S. You will be responsible for customer success for AI systems, guiding teams through deployments and technical support. The ideal candidate has experience in customer lifecycle management and strong technical skills in AI systems. This full-time role offers an opportunity to shape customer experiences and drive success in cutting-edge AI deployments.

Qualifications

• Experience in customer success roles, particularly with AI or software systems.
• Strong technical background in deployment and troubleshooting.
• Excellent communication skills to guide customers effectively.

Responsibilities

• Support the full customer lifecycle from acquisition to expansion.
• Lead on-prem POCs and provide technical support.
• Define success metrics and ensure customers achieve real outcomes.

Skills

Customer lifecycle management

Technical troubleshooting

On-premise deployments

Developer onboarding

Performance tuning

Job description

Solutions & Customer Success Lead — AI Systems / Infra

What if you could own customer success for cutting‑edge AI systems — guiding teams through on‑premise deployments, developer cloud onboarding, and high‑stakes POCs?

Our client — a next‑generation AI infrastructure startup — is hiring a Solutions & Customer Success Lead (San Francisco or U.S.). They’re delivering a breakthrough inference stack with seamless deployment tools for large‑scale AI workloads across both cloud and on‑premise environments.

Responsibilities

• Support the full customer lifecycle — acquisition, onboarding, expansion
• Lead on‑prem POCs: setup, config, troubleshooting, performance tuning
• Guide customers implementing models, pipelines, and custom logic
• Oversee developer cloud onboarding & ongoing technical support
• Troubleshoot complex issues across hardware, networking, and inference stacks
• Serve as the primary technical point of contact during POCs
• Build runbooks & contribute to customer‑facing documentation
• Define success metrics and ensure customers achieve real outcomes

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Engineering and Customer Service

Industries

• Software Development