Enterprise Connectivity Account Manager (Fixed-Site)

SPACE EXPLORATION TECHNOLOGIES CORP; Hawthorne, Northern (CA, KY); Hybrid; USD 115,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Paid parental leave

Paid vacation

Holiday pay

Job summary

SpaceX in Hawthorne, CA is seeking a Starlink Enterprise Account Manager (Fixed-Site) to own and grow a portfolio of qualified enterprise customers, from onboarding to long‑term retention and revenue expansion, with a focus on tailor‑made Starlink solutions for critical operations.

You will align across sales, operations, and product teams, manage multiple projects under tight timelines, and ensure outstanding service, accurate forecasting, and clear communication of requirements to drive

Qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ year experience in a customer-facing role

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on: Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Skills

Account management

Project management

Customer-facing experience

Onboarding

Education

Bachelor's degree or equivalent +10 years experience

Job description

SpaceX in Hawthorne, CA is seeking a Starlink Enterprise Account Manager (Fixed-Site) to own and grow a portfolio of qualified enterprise customers, from onboarding to long‑term retention and revenue expansion, with a focus on tailor‑made Starlink solutions for critical operations.

You will align across sales, operations, and product teams, manage multiple projects under tight timelines, and ensure outstanding service, accurate forecasting, and clear communication of requirements to drive