Client Support Specialist

Remote Jobs; Columbus (OH); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Sage Sustainable Electronics in Columbus, OH, is seeking a Client Support Specialist to actively support day-to-day logistics for assigned accounts at the enterprise level. You will coordinate with cross-functional Sage teams and external audiences, answering real-time questions, handling live chats, phone calls, and email to ensure timely resolution.

Join a mission-driven team focused on extending the life of electronics.

Qualificações

• High School diploma or equivalent.
• 1-2 years in administrative, customer service, logistics support, or office support preferred.
• Experience in a collaborative, team-oriented environment.
• Proficiency in Microsoft Office applications including Outlook, Word, and intermediate Excel.
• Strong written and verbal communication with customers and internal stakeholders.

Responsabilidades

• Communicate with customers via email professionally and timely as directed by Account Managers and management.
• Enter recovery requests into designated systems, track progress, and follow up with internal/external parties to ensure timely resolution.
• Perform basic parcel support functions, reviewing shipment details and coordinating with departments to maintain service quality.
• Assist Account Managers with data entry, document preparation, reporting, research, and customer follow-up.
• Provide operational and administrative support to the logistics team, including task coordination and documentation updates.

Conhecimentos

Communication skills

Multitasking

Teamwork

Adaptability

Customer service experience

Formação académica

High School diploma

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

Purpose and Scope

The Sage Client Support Specialist is responsible for actively supporting the day-to-day logistical activities of assigned accounts for our enterprise customers. This position has the responsibility of coordinating customer activity with cross-functional Sage teams as well as with external audiences. Answering real-time questions, handling live chats, inbound phone calls, and e-mail are key to this position.

Why Sage?

Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

KEY RESPONSIBILITIES:

• Communicate with customers via email in a timely and professional manner as directed by Account Managers and management, ensuring accurate information and consistent service delivery.


• Enter recovery requests into designated systems, track progress, and follow up with internal and external parties to ensure timely resolution.


• Perform basic parcel support functions, including reviewing shipment details, supporting issue resolution, and coordinating with relevant departments to maintain service quality.


• Assist Account Managers with assigned tasks such as data entry, document preparation, reporting, research, and customer follow-up.


• Provide operational and administrative support to the logistics team, including task coordination, documentation updates, and execution of assigned responsibilities.


• Provide basic administrative support for assigned accounts, including record maintenance, communication support, and ensuring data accuracy within internal systems.


• Work collaboratively with colleagues across departments, participating in joint problem-solving, workflow coordination, and continuous improvement initiatives.


• Follow established company policies, procedures, and service standards to ensure consistency and quality in all work.

Required Education and Experience

• High School diploma or equivalent required.


• 1-2 years of administrative, customer service, logistics support, or office support experience preferred.


• Experience working in a collaborative, team-oriented environment.


• Proficiency in Microsoft Office applications, including Outlook, Word, and intermediate Excel is required.


• Strong written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders.


• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.

REQUIREMENTS AND SKILLS:

• Communicate effectively both orally and in writing; provide clear and professional communication to customers, Account Managers, and internal teams.


• Work cooperatively and maintain positive working relationships with colleagues, supervisors, and cross-functional partners.


• Maintain SOPs and organized functional records with accuracy and attention to detail.


• Work effectively with minimal supervision and manage responsibilities independently.


• Adapt to changing priorities, customer needs, and workflow demands.


• Self-managed task priorities to meet deadlines and maintain consistent productivity.


• Work effectively under varying degrees of stress while maintaining professionalism and service quality.


• Utilize Microsoft Excel and related technology tools to support daily tasks and reporting needs.


• Follow internal processes and systems that support account activities and logistics operations.


• Demonstrate strong teamwork skills, supporting a collaborative, solutions-focused work environment.


• Engage in continuous improvement by identifying workflow opportunities and supporting process enhancements.


• Provide accurate updates and basic reporting on account activities, customer issues, or operational metrics as requested.


• Participate in discussions, provide constructive feedback, and support team decision-making.


• Show adaptability and resilience when navigating shifting priorities, workflow changes, or customer issues.


• Support continuous improvement by identifying opportunities that enhance team efficiency and service quality.

OUR PASSION IS YOUR OPPORTUNITY!

Our success with people directly impacts our success in meeting and surpassing our mission. Our investment in helping you to either further or start your career is essential to our success. So, if you're serious, we're serious about investing in investing in your career in the ITAD Industry! Let's connect and talk about your future!

Sage Sustainable Electronics is on a mission:

We're making the world more sustainable by extending the life of electronics.

In simple terms, this means better value, less waste and a smaller carbon footprint for businesses. We provide a full range of lifecycle services for every hardware platform from the desktop to the data center to mobility. We don't recycle. In fact, we hate it. It's contrary to our reuse mission. But when recycling is necessary, we are proud to be certified e-Stewards because we are uncompromising about the responsible e-waste management.

Sage Sustainable Electronics is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Sage Sustainable Electronics does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.