Client Management Specialist

Hire Score LLC; Tewksbury (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Hire Score LLC is seeking a Client Management Specialist in Tewksbury, Massachusetts. In this role, you will be responsible for managing client product portfolios, processing orders, and maintaining communication with clients and internal teams. Key skills required include proficiency in Microsoft Office and ERP systems. This hybrid position allows flexibility, working 3 days in the office and 2 days remotely after training. Ideal candidates should have a solid background in corporate sales and service environments.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems is essential.
• Experience in a corporate sales and service environment preferred.

Responsibilities

• Manage client product and business portfolios effectively.
• Process client orders and ensure timely shipment.
• Coordinate with internal teams and document all necessary materials.

Skills

Microsoft Word

Excel

Outlook

Virtual communication tools

ERP systems

Job description

As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.

The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.

Flexibility to work hybrid, 3 days in office and 2 days remote, after training!

Responsibilities

• Ensure client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. Leading with quality and heart in every interaction.
• Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
• Assist with initiating quotes in support of client product requests.
• Receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
• Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
• Within the ERP system, capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
• Partner with Corporate Depts to ensure orders are processed for billing in a timely manner

Requirements

• Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom.
• ERP (Enterprise Resource Planning) system experience required.
• Experience in a corporate sales and service environment is preferred.
• This role offers the opportunity to work a hybrid working model following training.