Field Services Manager

Sage Sustainable Electronics, LLC; Reno (NV); Hybrid; USD 120,000 - 150,000; Full time

Job summary

At Sage Sustainable Electronics, we are seeking a Manager, Field Services to lead a scalable direct services program across multiple locations. You will focus on service delivery, standardization, and strategic growth within a fast-paced, fully remote footprint.

You will partner with Operations, Sales, Client Engagement, and others to optimize staffing, budgets, and KPIs, while driving continuous improvement and compliant operations across the national landscape.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 5-7+ years in operations, logistics, or service delivery.
• 3+ years leadership including hiring and coaching.
• Experience managing budgets and KPIs.
• Valid driver's license and ability to obtain DOT certification.
• Must be 21+ and able to travel up to 25%.
• Strong analytical and communication skills.

Responsibilities

• Lead the Field Services program across locations.
• Manage budgets, staffing, and process standardization.
• Define KPIs, service metrics, and productivity targets.
• Standardize processes across locations.
• Identify opportunities for improvement and drive initiatives.
• Ensure compliance with policies, safety, and regulatory standards.
• Collaborate with Operations, Sales, Client Engagement.
• Oversee reporting, capacity planning, and growth plans.

Skills

Leadership

Budget management

Operations management

Data analysis

Communication

Project management

Education

Bachelor's degree in Business Administration, Operations Management, Logistics, or related field

Tools

Microsoft Office

Job description

Fully Remote Reno - Reno, NV 89506; MVE - Montgomeryville, PA 18936; Madison - Madison, WI 53704; Indianapolis - Indianapolis, IN 46241; Orlando - Orlando, FL 32811; Columbus - Columbus, OH 43228

Overview

Position Type

Full Time

Job Shift

Day

Travel Percentage

Up to 25%

Description

At Sage Sustainable Electronics, we extend the life of technology through sustainable IT asset disposition (ITAD), electronics recycling, data destruction, refurbishment, and lifecycle management solutions. Our mission is to help organizations protect sensitive data, maximize asset value, and reduce environmental impact through responsible technology management.

Position Summary

The Manager,FieldServices position provides strategic leadershipand oversight for Direct Servicesprogramacross all locations. Responsible foroperatingaccording to departmental budgets, staffing strategies, process standardization, performance metrics, and expansion planning.The Manager,FieldServices positionpartners with Operations,Sales, Client Engagement, and other businessfunctionsto ensure consistentservice delivery, scalable growth, andbest-in-class customer experience.

Lead theFieldServices program, ensuring consistent execution of services, adherence to company standards, and achievement of business objectives

Develop and implement staffing strategies, workforce planning, and organizational structures to support current operations and future growth

Establish, monitor, and report on KPIs, service metrics, and productivity targets

Standardize operational processes, procedures, and best practices across all locations to improve efficiency, quality, and consistency

Evaluate service delivery models, identify opportunities for process improvement and drive continuous improvement initiatives

Ensure compliance with all company policies, customer requirements, regulatory standards, safety programs, and operational procedures

Manage department expenses and in support ofbudgets and forecasting to achieve operational andfinancialperformance goals

Develop and maintain operational reporting, capacity planning, and strategic growth plansfor Direct Services through collaboration with Client Engagement, Logistics, and Business Development

Perform other dutiesand projectsas assigned.

CoreCompetencies

Ability to communicate in English at an Elementary level, including understanding and using frequently used words and sentences, and exchanging basic information in routine workplace situations through speaking, reading, and writing.

Strong leadership, employee development, and team-building skills

Excellent verbal, written, and presentation communication skills

Strong customer relationship management and stakeholder engagement abilities

Proven strategic thinking, planning, and problem-solving capabilities

Strong analytical skills with the ability to interpret operational and financial metrics and make data-driven decisions

Ability to manage multiple priorities in a fast-paced and evolving environment

Demonstrated project management and process improvement experience

Proficiency with Microsoft Office applications, reporting tools, and business systems

Strong organizational skills with exceptional attention to detail

Ability to collaborate effectively across departments and organizational level

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field, or equivalent professional experience.
• 5-7+ years of progressive experience in operations, logistics, service delivery, supply chain, or related business functions.
• 3+ years of leadership experience with responsibility for hiring, coaching, performance management, and employee development.
• Experience managing budgets, operational metrics, and business performance.
• Demonstrated success implementing standardized processes across multiple locations or teams.
• Valid driver's license and ability to obtain DOT Medical Certification.
• Must be at least 21 years of age.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Office and business reporting systems.

Preferred Qualifications

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or a related discipline.
• Experience leading field service, onsite service, logistics, or technical service organizations.
• Experience within ITAD, electronics recycling, logistics, transportation, or related industries.
• Knowledge of data destruction processes and equipment.
• Understanding of computer hardware troubleshooting.
• Experience supporting rapid business growth and operational scaling.
• Familiarity with regulatory, transportation, environmental, and data security compliance requirements.
• Experience implementing KPI dashboards and performance management programs.
• Professional driving experience, preferably operating 26-foot box trucks.

Travel Requirements

This position requires regular travel, including overnight travel and occasional air travel, to support operations, customers, and growth initiatives throughout the organization.

Physical Requirements

• Ability to sit, stand, walk, and work on a computer for extended periods.
• Ability to participate in warehouse walkthroughs, customer site visits, and operational reviews.
• Ability to occasionally lift up to 25 pounds.
• Ability to operate company vehicles and work in office, warehouse, remote, and customer-site environments.

Why Join Sage?

At Sage Sustainable Electronics, you'll help drive innovation and sustainable technology solutions while leading a growing field services organization. You'll have the opportunity to make a measurable impact on operational performance, customer satisfaction, and the future growth of our business.