Enterprise Software Support Specialist — Client Impact

BSA Software; Michigan; On-site; USD 55,000 - 70,000; Full time

Job summary

BS&A Software is seeking an Associate Support Specialist to deliver expert product support for our cloud-based ERP applications. You will manage a high volume of customer interactions in a structured, fast-paced environment, troubleshoot issues with customer data, and drive problems to resolution while collaborating with colleagues to support company growth.

The role emphasizes clear communication, adaptability, and a commitment to delivering exceptional customer service across multiple

Qualifications

• Proven experience in technical support or similar customer-focused role.
• Excellent written and verbal communication skills.

Responsibilities

• Complete onboarding within 6–9 months as directed by your manager.
• Build positive, professional relationships with BS&A customers and team members.
• Ask a progressive set of questions to identify customer needs and provide quality solutions.

Job description

BS&A Software is seeking an Associate Support Specialist to deliver expert product support for our cloud-based ERP applications. You will manage a high volume of customer interactions in a structured, fast-paced environment, troubleshoot issues with customer data, and drive problems to resolution while collaborating with colleagues to support company growth.

The role emphasizes clear communication, adaptability, and a commitment to delivering exceptional customer service across multiple