Enterprise Client Support & Logistics Coordinator

Sage Sustainable Electronics; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Sage Sustainable Electronics seeks a Client Support Specialist to assist day-to-day logistics for enterprise accounts. You will handle emails, chats, calls, and provide administrative support to the logistics team, ensuring data accuracy and timely resolution of issues.

Requirements include a high school diploma and 1–2 years in admin or customer service, with proficiency in Microsoft Office and strong communication skills.

Qualifications

• High School diploma or equivalent is required.
• 1–2 years of administrative, customer service, logistics support, or office support experience preferred.
• Experience in a collaborative, team-oriented environment.
• Proficiency with Microsoft Office applications including Outlook, Word, and intermediate Excel is required.
• Strong written and verbal communication skills for interacting with customers and internal stakeholders.

Responsibilities

• Communicate with customers via email in a timely and professional manner as directed by Account Managers and management.
• Enter recovery requests into designated systems, track progress, and follow up with internal and external parties to ensure timely resolution.
• Perform basic parcel support functions, including reviewing shipment details and coordinating with relevant departments.
• Assist Account Managers with tasks such as data entry, documentation, reporting, research, and customer follow-up.
• Provide operational and administrative support to the logistics team and maintain data accuracy in internal systems.
• Work collaboratively across departments to solve problems and improve workflows.
• Follow company policies, procedures, and service standards to ensure consistency and quality.

Skills

Communication skills

Microsoft Excel

Microsoft Outlook

Data entry

multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Sage Sustainable Electronics seeks a Client Support Specialist to assist day-to-day logistics for enterprise accounts. You will handle emails, chats, calls, and provide administrative support to the logistics team, ensuring data accuracy and timely resolution of issues.

Requirements include a high school diploma and 1–2 years in admin or customer service, with proficiency in Microsoft Office and strong communication skills.