Client Success Coordinator - Logistics & Support

SCC Saddle Creek Corporation; Polk City (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift d

Job summary

Saddle Creek Logistics Services is seeking a Client Service Coordinator to provide high-quality service to clients and act as a liaison between clients and Saddle Creek. This role emphasizes professional communication, issue resolution, and relationship management within a warehouse and office environment.

The CSC will support client questions, track enhancements, and coordinate with operations to ensure timely updates and improvements.

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business.
• Build strong rapport with partners with managing relationships, setting expectation and status communication.
• Assist clients with questions, offer solutions, researches issues and provides status updates.
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking.
• Proactively identify process improvements that enhance the Client experience and streamlines operations.
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.).
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors.
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately.
• Supports new client implementations/enhancements as needed.
• Ability to navigate warehouse systems as needed for client requests.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Microsoft Office

Education

Associate’s Degree

High School Diploma or GED

Tools

WMS

Job description

Saddle Creek Logistics Services is seeking a Client Service Coordinator to provide high-quality service to clients and act as a liaison between clients and Saddle Creek. This role emphasizes professional communication, issue resolution, and relationship management within a warehouse and office environment.

The CSC will support client questions, track enhancements, and coordinate with operations to ensure timely updates and improvements.