Enterprise Client Support & Logistics Specialist

Sage Sustainable Electronics, LLC; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

Sage Sustainable Electronics is seeking a User-focused Client Support Specialist in Columbus, OH. The role supports day-to-day logistics for enterprise accounts, coordinating with Sage teams and external audiences.

You will handle live chats, emails, and phone support to ensure timely, accurate service. Ideal candidates have 1–2 years in admin or customer service, strong Microsoft Office skills, and superb written and verbal communication.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of administrative, customer service, logistics support, or office support experience preferred.
• Experience in a collaborative, team-oriented environment.
• Proficiency in Microsoft Office applications, including Outlook, Word, and intermediate Excel is required.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders.

Responsibilities

• Communicate with customers via email in a timely and professional manner as directed by Account Managers and management, ensuring accurate information and consistent service delivery.
• Enter recovery requests into designated systems, track progress, and follow up with internal and external parties to ensure timely resolution.
• Perform basic parcel support functions, including reviewing shipment details, supporting issue resolution, and coordinating with relevant departments to maintain service quality.
• Assist Account Managers with assigned tasks such as data entry, document preparation, reporting, research, and customer follow‑up.
• Provide operational and administrative support to the logistics team, including task coordination, documentation updates, and execution of assigned responsibilities.
• Provide basic administrative support for assigned accounts, including record maintenance, communication support, and ensuring data accuracy within internal systems.
• Work collaboratively with colleagues across departments, participating in joint problem-solving, workflow coordination, and continuous improvement initiatives.
• Follow established company policies, procedures, and service standards to ensure consistency and quality in all work.

Skills

Communication

Microsoft Office

Excel

Teamwork

Multitasking

Education

High School diploma

Tools

Microsoft Office

Job description

Sage Sustainable Electronics is seeking a User-focused Client Support Specialist in Columbus, OH. The role supports day-to-day logistics for enterprise accounts, coordinating with Sage teams and external audiences.

You will handle live chats, emails, and phone support to ensure timely, accurate service. Ideal candidates have 1–2 years in admin or customer service, strong Microsoft Office skills, and superb written and verbal communication.