Enterprise Customer Success Manager - Renewals & Growth

BillingPlatform; Englewood (CO); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision, LTD, HSA, FSA

401(k) match

Discretionary time off

Home office setup allowance for remote

Job summary

BillingPlatform is a fast-growing SaaS company powering revenue lifecycle management for global enterprises. The Customer Success Manager will own a portfolio of enterprise customers, drive retention and renewal outcomes, and develop plans aligned with measurable business objectives.

You will build executive relationships with CFOs and revenue leaders, lead business reviews, identify expansion opportunities, and collaborate with Sales, Professional Services, and Product to maximize value and

Qualifications

• 4+ years in B2B SaaS customer-facing roles with renewal accountability.
• Proven track record in retention, renewal, and expansion targets.
• Strong commercial acumen in SaaS contracts, pricing, and negotiation.
• Experience engaging executive stakeholders and managing enterprise relationships.
• Familiarity with billing, ERP, and order-to-cash processes.

Responsibilities

• Own a portfolio of enterprise SaaS customers, including health, retention, renewal strategy, and outcomes.
• Build strategic relationships with CFOs and Revenue Operations leaders.
• Develop and execute customer success plans aligned with measurable objectives.
• Lead executive business reviews demonstrating customer value and outcomes.
• Drive GRR and NRR across the portfolio and forecast renewals.
• Identify renewal risks and develop recovery strategies with accurate forecasts.
• Promote adoption of purchased capabilities and maximize BillingPlatform value.
• Identify expansion opportunities and partner with Sales on growth.
• Lead renewal planning and support pricing/contract discussions.
• Collaborate with Professional Services, Support, Product, and Engineering on escalations.
• Maintain accurate health data, account plans, and renewal forecasts in Salesforce and ChurnZero.

Skills

Customer success

Account management

Executive stakeholder management

Renewal strategy

Negotiation

Customer retention

Cross-functional collaboration

Forecasting

Education

Bachelor's degree or equivalent

Tools

Salesforce

ChurnZero

Gainsight

Zuora

NetSuite

SAP

Salesforce Revenue Cloud

Job description

BillingPlatform is a fast-growing SaaS company powering revenue lifecycle management for global enterprises. The Customer Success Manager will own a portfolio of enterprise customers, drive retention and renewal outcomes, and develop plans aligned with measurable business objectives.

You will build executive relationships with CFOs and revenue leaders, lead business reviews, identify expansion opportunities, and collaborate with Sales, Professional Services, and Product to maximize value and