Enterprise Client Strategy Lead - Creator Marketing & ROI

Shopmy; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical & Dental Coverage

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program

Wellhub Membership

Company retreats

Opportunity to monetize your influence

Job summary

ShopMy in New York is seeking a Client Strategy Manager for our Enterprise pod to own the strategy behind a focused book of major retailers and brands, advising on creator engagement, gifting, and performance marketing spend.

You will pair with an Account Director to maximize revenue, map stakeholders across brand, performance media, and PR, and guide cross-functional teams toward shared outcomes. Travel to visit clients may be required.

Qualifications

• 5+ years in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment.
• Experience owning large, complex accounts — enterprise retailers, multi-brand parent companies, or organizations with multiple stakeholders across departments, business units, or geographies.
• A track record of multi-threading: building durable relationships beyond a single point of contact, and keeping a program alive through contact turnover and reorgs.
• Performance fluency — you can read the data, diagnose what's driving results, and recommend clear next steps.
• Exceptional organization and attention to detail; you can hold many workstreams at once without losing the thread on any of them.
• Creativity and initiative — you've brought a client an idea no one asked for, and made the case for it.
• Commercial awareness: you understand what an account is worth, what it could be worth, and what's standing in the way.
• Strong communicator who can make complex performance insights land with senior stakeholders.
• Comfortable with ambiguity and fast-paced environments.

Responsibilities

• Own the ShopMy strategy for enterprise accounts and be accountable for ROI deliveries.
• Partner with an Account Director to maximize revenue and manage multi-quarter expansion.
• Navigate complex organizations and map stakeholders across brand, performance, and paid media teams.
• Keep programs moving across many contacts, budgets and geographies.
• Bring creative ideas to drive impact beyond the affiliate program (retail media, launches, brand campaigns).
• Co-lead QBRs and executive business reviews, owning the platform story in the room.
• Turn performance data into actionable recommendations and investment priorities.
• Own program health, adoption, and renewal readiness across a high-stakes book.
• Escalate meaningful product feedback to the product team.
• Represent the voice of the customer internally to align the ShopMy team.

Skills

Client-facing

Strategy design

Enterprise accounts

Performance analysis

Multi-stakeholder management

Tools

Salesforce

Job description

ShopMy in New York is seeking a Client Strategy Manager for our Enterprise pod to own the strategy behind a focused book of major retailers and brands, advising on creator engagement, gifting, and performance marketing spend.

You will pair with an Account Director to maximize revenue, map stakeholders across brand, performance media, and PR, and guide cross-functional teams toward shared outcomes. Travel to visit clients may be required.