Senior Manager, Brand Growth & Client Strategy

Shopmy; New York (NY); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Medical & Dental Coverage at 70%

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program (3% automated)

Wellhub Membership

Company retreats

Opportunity to monetize your influence

Birthday PTO

Brand new NYC HQ office

Job summary

ShopMy, a unicorn in the creator economy, is seeking a Senior Manager on the Client Strategy team in New York. You will own day-to-day account management and overall client satisfaction within our non-RTW/accessories pod, acting as a deeply trusted advisor to brand executives and driving retention and expansion.

You will partner with Sales to align on goals, upsell opportunities, and data-backed recommendations, while escalating feedback to influence the product roadmap and deliver exceptional

Qualifications

• 6+ years of experience in account management with large non-ready-to-wear accounts.
• Experience managing enterprise or highly complex brand relationships.
• Proven track record of retention, expansion, upsell, and long‑term growth across strategic customer accounts.
• Experience engaging executive stakeholders and influencing decision‑making.
• Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment.
• Strong analytical instincts with the ability to turn performance data into strategic insight.
• Exceptional communication and executive presence.
• Bachelor's degree required.

Responsibilities

• Build trusted relationships with brand executives in the non-RTW/accessories sector.
• Partner with Sales to understand business goals, expectations, and upsell opportunities.
• Drive retention and expansion through data-backed strategic recommendations.
• Navigate brand stakeholders to increase investment in creator and affiliate marketing.
• Provide timely, accurate, and professional support to accounts.
• Escalate product feedback to inform the product roadmap.
• Elevate conversations to drive value for brand partners.
• Identify AI-driven workflows and contribute to AI adoption across the team.

Skills

Account management

Enterprise relationships

Data-driven insight

Executive communication

Leadership / people management

Education

Bachelor's degree

Job description

ShopMy, a unicorn in the creator economy, is seeking a Senior Manager on the Client Strategy team in New York. You will own day-to-day account management and overall client satisfaction within our non-RTW/accessories pod, acting as a deeply trusted advisor to brand executives and driving retention and expansion.

You will partner with Sales to align on goals, upsell opportunities, and data-backed recommendations, while escalating feedback to influence the product roadmap and deliver exceptional