Client Strategy Manager - Enterprise

Shopmy

New York (NY)

On-site

USD 120,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Medical & Dental Coverage

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program

Wellhub Membership

Company retreats

Opportunity to monetize your influence

Job summary

ShopMy in New York is seeking a Client Strategy Manager for our Enterprise pod to own the strategy behind a focused book of major retailers and brands, advising on creator engagement, gifting, and performance marketing spend.

You will pair with an Account Director to maximize revenue, map stakeholders across brand, performance media, and PR, and guide cross-functional teams toward shared outcomes. Travel to visit clients may be required.

Qualifications

5+ years in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment.
Experience owning large, complex accounts — enterprise retailers, multi-brand parent companies, or organizations with multiple stakeholders across departments, business units, or geographies.
A track record of multi-threading: building durable relationships beyond a single point of contact, and keeping a program alive through contact turnover and reorgs.
Performance fluency — you can read the data, diagnose what's driving results, and recommend clear next steps.
Exceptional organization and attention to detail; you can hold many workstreams at once without losing the thread on any of them.
Creativity and initiative — you've brought a client an idea no one asked for, and made the case for it.
Commercial awareness: you understand what an account is worth, what it could be worth, and what's standing in the way.
Strong communicator who can make complex performance insights land with senior stakeholders.
Comfortable with ambiguity and fast-paced environments.

Responsibilities

Own the ShopMy strategy for enterprise accounts and be accountable for ROI deliveries.
Partner with an Account Director to maximize revenue and manage multi-quarter expansion.
Navigate complex organizations and map stakeholders across brand, performance, and paid media teams.
Keep programs moving across many contacts, budgets and geographies.
Bring creative ideas to drive impact beyond the affiliate program (retail media, launches, brand campaigns).
Co-lead QBRs and executive business reviews, owning the platform story in the room.
Turn performance data into actionable recommendations and investment priorities.
Own program health, adoption, and renewal readiness across a high-stakes book.
Escalate meaningful product feedback to the product team.
Represent the voice of the customer internally to align the ShopMy team.

Skills

Client-facing

Strategy design

Enterprise accounts

Performance analysis

Multi-stakeholder management

Tools

Salesforce

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role:

We're hiring a Client Strategy Manager to join our Enterprise pod and own the strategy behind a focused book of ShopMy's largest and most complex customers — major retailers, global parent and portfolio companies, and household-name brands with significant room to grow.

In this client-facing role, you'll design and execute the ShopMy strategy that delivers maximum ROI for each customer, including advising on creator engagement/gifting and scaling spend on our Opportunities and Spotlights products. You'll be paired with an Account Director who owns the commercial relationship, and together you'll navigate complex organizations, build relationships across brand, performance media and PR teams, and unlock the next level of investment.

Your Impact to The Role:

Own the ShopMy strategy for a focused book of enterprise accounts, including advising and executing on creator engagement, gifting, and performance marketing spend with our Opportunities & Spotlights products – and be accountable for the ROI that strategy delivers
Partner with an Account Director to maximize revenue from your shared book of business, with an emphasis on multi-quarter account planning and expansion. Together, you’ll find the opportunity in the program and build the evidence for increased investment, and the AD will deliver the commercial ask.
Navigate complex customer organizations and map stakeholders across multiple teams, including brand, performance and paid media, PR, etc.
Keep programs moving across many contacts, budgets and geographies at once
Bring creative ideas for where ShopMy can drive impact beyond the affiliate program — store openings, app downloads, product launches, in-house brands, category pushes, retail media, etc.
Co-lead proactive QBRs and executive business reviews, owning the performance and platform story in the room
Turn performance data into a clear point of view: what's working, what isn't, what to do next, and what the next dollar of investment should buy
Own program health, adoption, and renewal readiness across a book with high stakes and no room for surprises
Escalate meaningful product feedback — enterprise customers push the platform hardest, and this pod has a direct line into the product team
Represent the voice of the customer internally and make ShopMy feel like one coordinated team to the client
Work closely with an Associate (more junior teammate) to manage tactical execution of the account. Provide guidance and coaching to support their development and contributions to the team.

You Are Energized By:

Large, complicated organizations — and the puzzle of figuring out who actually owns the budget and what they care about
Designing a strategy rather than running a playbook, and working with large amounts of ambiguity with brands whose ambitions don't fit a template
The future of creator marketing and the case that creators can be a core performance channel, not a line item
Being the most prepared person in the room, with a lot of moving pieces held in your head and nothing dropped
Building something new — the Enterprise operating model is still being written, and you'll help to shape it
Working shoulder to shoulder with an Account Director toward a shared account outcome
Traveling to visit clients for in-person presentations and relationship-building

What We Are Looking For:

5+ years of experience in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment
Experience owning large, complex accounts — enterprise retailers, multi-brand parent companies, or organizations with multiple stakeholders across departments, business units, or geographies
A track record of multi-threading: building durable relationships beyond a single point of contact, and keeping a program alive through contact turnover and reorgs
Performance fluency — you can read the data, diagnose what's driving results, and recommend clear next steps
Exceptional organization and attention to detail; you can hold many workstreams at once without losing the thread on any of them
Creativity and initiative — you've brought a client an idea no one asked for, and made the case for it
Commercial awareness: you understand what an account is worth, what it could be worth, and what's standing in the way — even though you won't own the close
Strong communicator who can make complex performance insights land with senior stakeholders
Comfortable with ambiguity and fast-paced environments

Bonus Points:

Experience with major retailers, marketplaces, or portfolio/parent companies where the relationship spans multiple internal teams
Exposure to retail media, performance marketing, or paid social budgets
Experience supporting high-profile or luxury brands
SaaS Customer Success experience
Experience at a remote startup
NYC-based is a plus given the in-person cadence with enterprise customers, but not required
Deep understanding of affiliate marketing and the creator economy
Familiarity with Salesforce

New York Pay Range

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

$120,000 — $150,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as: