Senior Client Strategy Manager — Luxury Brand Growth

ShopMy; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity in company

Flexible PTO

14 weeks of parental leave

Reimbursements for teammate outings

401k program with automated contribution

Wellhub Membership

Company retreats

Birthday PTO

Job summary

A leading digital marketing firm in New York is seeking a Manager of Client Strategy to strategically manage a portfolio of high-profile brands. In this client-facing role, you'll collaborate with marketing executives to retain and grow their business through data-backed affiliate strategies. The ideal candidate should have over 5 years in client-facing roles and possess strong communication skills. This role comes with a competitive salary and benefits including equity and flexible PTO.

Qualifications

• 5+ years in strategic, client-facing roles like account management or management consulting.
• Proven experience supporting high-profile or luxury brand clients.
• Bachelor’s Degree.
• Strong track record of retention, upsell, and elite client service.
• Excellent communication and problem-solving skills.
• Strategic thinker who can connect the dots and proactively drive value.
• Comfortable with ambiguity and fast-paced environments.

Responsibilities

• Serve as a strategic advisor and relationship owner for high-profile brand accounts.
• Partner with Sales to align on goals and unlock upsell opportunities.
• Deliver data-driven insights and strategic recommendations that lead to client growth.
• Proactively identify and solve day-to-day business challenges across your portfolio.
• Elevate conversations with brand stakeholders.
• Escalate meaningful product feedback to influence product development.
• Represent the voice of the client internally.

Job description

A leading digital marketing firm in New York is seeking a Manager of Client Strategy to strategically manage a portfolio of high-profile brands. In this client-facing role, you'll collaborate with marketing executives to retain and grow their business through data-backed affiliate strategies. The ideal candidate should have over 5 years in client-facing roles and possess strong communication skills. This role comes with a competitive salary and benefits including equity and flexible PTO.