Senior Enterprise Account Director

Broadridge Financial Solutions; Pennsylvania; Hybrid; USD 130,000 - 145,000; Full time

Job summary

Broadridge Financial Solutions oversees the delivery of contracted client services for premier enterprise accounts, guiding onboarding, implementation, and post-launch engagement.

The role partners with Sales, Product, and Operations to support expansion, renewals, and upsell strategies, while managing complex, multi-stakeholder relationships to drive revenue growth and client adoption.

Qualifications

• Bachelor's degree in Business, Finance, or related field required.
• MBA or equivalent experience preferred.
• 8+ years of client relationship management, enterprise account management, or program management experience in B2B SaaS, technology, or financial services.

Responsibilities

• Serve as senior point of contact for assigned premier enterprise accounts, guiding onboarding, implementation, and post-launch engagement.
• Develop deep knowledge of client strategy, objectives, and success measures to identify opportunities for expansion and improvement.
• Partner with Sales, Product, and Business Development to support new business by providing client insights and shaping proposals.
• Collaborate cross-functionally to identify and execute expansion opportunities within existing accounts, including renewals and upsell strategies.
• Act as conduit between clients, Sales, and Product Management by translating feedback into actionable product insights.
• Drive strategic account planning, renewal readiness, and revenue growth with Product, Sales, and Operations teams.
• Lead executive-level meetings, quarterly business reviews, and strategic planning sessions to align client goals with product capabilities.

Skills

Client relationship mgmt

Enterprise account mgmt

Program management

Executive presence

Communication skills

Strategic thinking

Analytical skills

Problem solving

Organizational skills

Education

Bachelor's degree in Business/Finance or related field

MBA or equivalent experience

Job description

Broadridge Financial Solutions oversees the delivery of contracted client services for premier enterprise accounts, guiding onboarding, implementation, and post-launch engagement.

The role partners with Sales, Product, and Operations to support expansion, renewals, and upsell strategies, while managing complex, multi-stakeholder relationships to drive revenue growth and client adoption.