Enterprise Care Manager: Strategic Accounts Leader

T-Mobile; Dallas (TX); On-site; USD 73,000 - 131,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Bonuses & incentives

Paid time off

Job summary

T-Mobile is seeking a Manager, Enterprise Business Care to lead a frontline team focused on Strategic and Enterprise customers. You will drive performance, shape employee experience, and ensure service quality across cross-functional partners.

You will oversee frontline Experts and Lead ICs, guide hiring, development, and performance plans, and maintain accountability for execution and customer outcomes in a complex, multi-team environment.

Qualifications

• Strong communication, both written and oral, across leadership levels.
• Proven organization and time management skills.
• Advanced problem solving in large account contexts.
• Ability to coach and develop frontline teams.

Responsibilities

• Own performance outcomes for Strategic and Enterprise customers and drive customer satisfaction.
• Directly manage frontline Experts and Lead IC roles including hiring and performance management.
• Establish operating standards and prioritization frameworks for cross-functional work.
• Partner with Sales and support teams to ensure aligned execution and continuity of experience.

Skills

Communication

Organization

Problem Solving

Coaching

Team Leadership

MS Office

Strategic Thinking

Windows

Education

High School Diploma/GED

Bachelor’s Degree Equivalent

Tools

CRM/Support Tools

Job description

T-Mobile is seeking a Manager, Enterprise Business Care to lead a frontline team focused on Strategic and Enterprise customers. You will drive performance, shape employee experience, and ensure service quality across cross-functional partners.

You will oversee frontline Experts and Lead ICs, guide hiring, development, and performance plans, and maintain accountability for execution and customer outcomes in a complex, multi-team environment.