Enterprise B2B Account Manager — Growth & Retention

Alaska Power & Telephone Company; Seattle (WA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Stock ownership

Medical travel reimbursement

Medivac insurance reimbursement

Logo wear

Recognition programs

Job summary

Alaska Power & Telephone Company in Seattle is seeking a motivated Business Account Manager to build and maintain relationships with enterprise and wholesale customers while identifying new opportunities to expand the business customer base.

The ideal candidate will have 2–4+ years of inside or outside sales experience, excellent communication skills, and the ability to manage client relationships through phone, email, video calls, and in-person meetings.

Qualifications

• Bachelor's degree preferred; equivalent experience in telecommunications, technology sales, or account management may be considered.
• 2-4+ years in business sales, customer account management, client relations, or related roles with success growing B2B accounts.
• Experience in telecommunications, internet services, or technology industries preferred; knowledge of broadband, dedicated internet, voice services a plus.
• Strong sales, negotiation, upselling, cross-selling, and relationship-building skills with the ability to meet sales goals and maintain customer satisfaction.
• Proficiency with CRM systems and strong organizational skills to manage client interactions, sales pipelines, and account activity.
• Excellent communication and presentation skills with the ability to engage customers through phone, virtual meetings, and in-person visits.

Responsibilities

• Manage and maintain relationships with current enterprise and wholesale accounts.
• Identify and pursue opportunities to expand existing customer relationships through upselling and cross-selling additional services.
• Expand the customer base by identifying, engaging and building strong relationships with new business clients.
• Conduct sales outreach and deliver presentations through phone calls, video conferencing, and in-person client meetings.
• Collaborate with the product and technical teams to address customer needs and ensure a positive customer experience.
• Maintain detailed and up to date records of client communications, account activity and sales opportunities within the CRM system.
• Performs other related duties and responsibilities as assigned.

Skills

Sales

Account management

Customer relationships

Negotiation

Communication

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Job description

Alaska Power & Telephone Company in Seattle is seeking a motivated Business Account Manager to build and maintain relationships with enterprise and wholesale customers while identifying new opportunities to expand the business customer base.

The ideal candidate will have 2–4+ years of inside or outside sales experience, excellent communication skills, and the ability to manage client relationships through phone, email, video calls, and in-person meetings.