Enterprise AV Service Technician (Crestron/AMX)

TEKsystems; New York (NY); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems is seeking an AV Service Technician for a top enterprise client in New York. You will diagnose, troubleshoot, and maintain Crestron/AMX systems across executive environments, with a pathway from installation to service specialization.

This is a contract on-site role in New York City. Ideal candidates have 3+ years of AV field service experience, strong troubleshooting skills, and comfort working directly with enterprise customers.

Qualifications

• 3+ years of AV field service experience (5+ years of installation experience considered).
• Strong troubleshooting mindset and ability to isolate and resolve issues.
• Hands-on experience with Crestron and/or AMX systems.
• Comfortable working in executive and customer-facing environments.
• Own basic hand tools and understand proper field practices.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot system, signal, and connectivity issues using a multimeter and diagnostic tools.
• Perform preventative maintenance on client systems.
• Conduct site surveys to support service agreements and quotes.
• Write clear, concise service reports and system documentation.
• Manage multiple service calls and priorities independently.
• Interface professionally with enterprise-level customers.
• Lead and mentor junior/intermediate field technicians when needed.

Skills

Troubleshooting mindset

Customer-facing

Written and verbal communication

Education

Two-year technical degree or equivalent hands-on experience

CTS certification

Tools

Crestron AMX systems

Job description

TEKsystems is seeking an AV Service Technician for a top enterprise client in New York. You will diagnose, troubleshoot, and maintain Crestron/AMX systems across executive environments, with a pathway from installation to service specialization.

This is a contract on-site role in New York City. Ideal candidates have 3+ years of AV field service experience, strong troubleshooting skills, and comfort working directly with enterprise customers.