AV Service Technician

Gigantes Group; Village of Elmsford (NY); On-site; USD 62,000 - 83,000; Full time

Job summary

Gigantes Group is seeking an experienced AV Service Technician to join its field-based service team. The role focuses on diagnosing, servicing, maintaining and repairing commercial AV systems across client sites, with emphasis on troubleshooting complex faults in control systems, audio, video conferencing and AV-over-IP environments.

The ideal candidate will have 5+ years in commercial AV installation and service, hands-on Crestron (Lutron a plus), DSPs, AV-over-IP, HDMI/HDBaseT, and IP network

Qualifications

• 5+ years of commercial AV installation and service experience.
• Strong troubleshooting across commercial AV systems.
• Hands-on Crestron control systems experience; Lutron a plus.
• Understanding of DSPs, AV-over-IP, HDMI and signal distribution.
• Experience troubleshooting IP networks, including VLANs, PoE and multicast.
• Ability to read AV schematics, signal flow diagrams and rack elevations.
• Experience using AV testing and diagnostic equipment.
• Working knowledge of structured cabling and fiber.
• Valid driver's license and willingness for after-hours on-call.
• OSHA/industry certifications preferred.

Responsibilities

• Diagnose, troubleshoot and repair commercial AV systems across client sites.
• Service and maintain Crestron control systems, DSPs and AV-over-IP equipment.
• Identify and resolve signal flow, network and cabling faults.
• Perform preventative maintenance to keep systems operational.
• Configure, test and commission replacement equipment with firmware updates.
• Troubleshoot structured cabling, copper and fiber infrastructure.
• Collaborate with engineering/programming teams to resolve issues.
• Maintain accurate service documentation and client communications.
• Assist with installation and commissioning of low-voltage systems as needed.
• Participate in after-hours on-call rotation.

Skills

Troubleshooting

Reading schematics

IP networks

Field-based tech

Tools

Crestron

AV-over-IP

HDBaseT

VLANs

Lutron

Job description

Employment Type: Full-Time | Field-Based

Rate: $45-$60 per hour

About the Opportunity

We are working with an established commercial AV and low-voltage systems integrator seeking an experienced AV Service Technician to join its growing service team.

This is a hands-on, field-based position focused primarily on troubleshooting, servicing, maintaining and repairing commercial audio-visual systems across client sites.

The ideal candidate will have a strong technical background in commercial AV integration, particularly diagnosing complex faults across control systems, audio, video conferencing and AV-over-IP environments.

Key Responsibilities

• Diagnose, troubleshoot and repair commercial AV systems, including displays, projectors, video conferencing, audio and control systems.
• Service and maintain Crestron control systems, DSPs, amplifiers, matrix switchers and AV-over-IP equipment.
• Identify and resolve signal flow, connectivity, network and cabling faults.
• Perform preventative maintenance and ensure systems remain fully operational.
• Configure, test and commission replacement equipment, including firmware updates and system adjustments.
• Troubleshoot structured cabling, copper and fiber infrastructure supporting AV systems.
• Work alongside engineering and programming teams to resolve complex technical issues.
• Maintain accurate service documentation and communicate effectively with clients.
• Occasionally assist with installation, commissioning and related low-voltage systems.
• Participate in an after-hours on-call rotation.

Requirements

• 5+ years of commercial AV installation and service experience.
• Strong troubleshooting experience across commercial AV systems.
• Hands-on experience with Crestron control systems; Lutron experience preferred.
• Good understanding of DSPs, AV-over-IP, HDMI, HDBaseT and signal distribution.
• Experience troubleshooting IP networks, including VLANs, PoE and multicast.
• Ability to read AV schematics, signal flow diagrams and rack elevations.
• Experience using AV testing and diagnostic equipment.
• Working knowledge of structured cabling and fiber.
• Valid driver's license.
• Ability to participate in an after-hours on-call rotation.

Preferred Qualifications

• AVIXA CTS or CTS-I certification.
• Crestron certifications or relevant manufacturer training.
• OSHA 30 and NYC SST 40-hour certification.
• Experience with Savant, Lutron or security systems.

Why Consider This Opportunity?

• Work with an established commercial AV integration business.
• Exposure to a variety of complex AV technologies and client environments.
• Opportunity to take ownership of troubleshooting and technical problem-solving.
• Work alongside experienced engineering and programming teams.
• Long-term opportunity within a specialist technical environment.