Onsite AV & IT Systems Specialist

A-V Services, Inc.; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

ESOP

Health insurance

Life insurance

Dental program

401k

Short-term and long-term disability保险

FSA

HRA

Commuter Benefit Card

Paid vacations

Paid holidays

Job summary

A-V Services Inc. is seeking an Audio/Visual/IT Technical Specialist for on-site support to maintain and operate our IT and AV infrastructure across client engagements in the New York area.

This role emphasizes strong customer service, and hands-on experience with LED walls, large displays, and conferencing systems. The ideal candidate will have an associate degree in a technology-related field and at least three years of AV/IT support experience, with Crestron programming, Webex/Teams

Qualifications

• Experience performing routine maintenance and problem diagnosis for LED/LCD Displays, microphones, speakers, amplifiers, servers, AV cabling, video conferencing equipment
• Experience performing advanced AV related testing and troubleshooting
• Experience reading and utilizing blueprints and audio/video flow diagrams
• Experience programming Crestron touch panels
• Familiarity with networking concepts
• Familiarity with Windows server maintenance procedures
• Familiarity with IT & AV Infrastructure change control practices

Responsibilities

• Understand, troubleshoot, maintain, operate, and enable others on the IT & AV infrastructure
• 30+ Windows, Mac and Linux servers
• Innovation Gallery (LED Wall; 14 9x16 Screens; 3 16x9 Activation Screens)
• Four Huddle Rooms (Webex Room Kit)
• Two Boardrooms (Webex Room Kit)
• Digital Signage (four large screens, 10 Webex Room Navigators)
• Creston Touch Panels
• Collaborate with Engagement Leaders to ensure the IT & AV equipment and rooms are ready for use with Client Engagements
• Collaborate with Engagement Leaders to execute technical aspects of activations in the Innovation Gallery (e.g. switching screens during execution / manual Crestron routing)
• Collaborate with Solution Architect and Lead Technical Specialist in the technical development of Studio showcases (e.g. programming Crestron routing)
• Provide support for MS Teams or Webex meetings using Cisco Room kits or Mac Systems.
• Perform weekly preventative maintenance across the IT & AV Infrastructure
• Identify defective/failed equipment and own issues until resolved
• Assist Lead Technical Specialist in the operation and maintenance of the “Brown” Business Unit network, including maintenance of CISCO 9300 Managed Switches and BlueMarc Firewall
• Assist Lead Technical Specialist in the operation and maintenance of the Innovation Studio Activation Servers, 30+ Servers across Windows 11, Linux, MacOS

Skills

LED/LCD display maintenance

Video conferencing support

Crestron programming

Network basics

Mac/Windows/Linux familiarity

Customer service

Education

Associate degree in technology field

Tools

Crestron touch panels

Webex Room Kit

Cisco 9300 switches

BlueMarc Firewall

Studio Activation Servers

Job description

A-V Services Inc. is seeking an Audio/Visual/IT Technical Specialist for on-site support to maintain and operate our IT and AV infrastructure across client engagements in the New York area.

This role emphasizes strong customer service, and hands-on experience with LED walls, large displays, and conferencing systems. The ideal candidate will have an associate degree in a technology-related field and at least three years of AV/IT support experience, with Crestron programming, Webex/Teams