Enterprise Automation Deployment Lead

n8n GmbH; Colorado Springs (CO); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Remote-first

Diversity, Inclusion and Belonging

Visa sponsorship for Germany

Job summary

n8n GmbH is seeking an experienced Enterprise Customer Success Lead to drive adoption and governance of large-scale deployments, turning automated workflows into scalable operating models.

You will partner with Forward Deployed Engineers to map opportunities, build automation roadmaps, and align executive priorities with measurable business outcomes across on-site and remote engagements worldwide.

Qualifications

• Enterprise deployment experience in a B2B software company.
• On-site customer experience at enterprise level.
• Ability to map business processes to automation opportunities.
• Help define governance, ownership, and operating models for scalable automation.
• Ability to build value cases and prioritize automation roadmaps.
• Technical fluency without needing to code; understand architecture and demonstrate solutions.
• Ability to build trust across levels and drive decision-making.
• Storytelling to champion technical concepts with senior stakeholders.
• Willingness to travel ~30–50% of the time across Europe.
• Clear, confident English communication with technical, operational, and executive audiences.

Responsibilities

• Lead the business, adoption, and governance workstream across high-value enterprise deployments: Drive customer outcomes during deployments
• Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout
• Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain
• Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones
• Build the automation operating model
• Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably
• Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams
• Leave customers more capable and confident by making automation part of how their organization works
• Identify, prioritize, and prove automation opportunities across unfamiliar customer environments
• Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic
• Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities
• Navigate organizations and scale what works: Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions
• Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team
• Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions

Skills

Enterprise deployment experience

On-site customer experience

Business process mapping

Operating model thinking

ROI and prioritization

Technical fluency

Organizational navigation

Storytelling

Travel readiness

English fluency

Job description

n8n GmbH is seeking an experienced Enterprise Customer Success Lead to drive adoption and governance of large-scale deployments, turning automated workflows into scalable operating models.

You will partner with Forward Deployed Engineers to map opportunities, build automation roadmaps, and align executive priorities with measurable business outcomes across on-site and remote engagements worldwide.